Bloomreach is hiring a

Staff/Lead Site Reliability Engineer

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

Our India team is a critical product development and innovation hub for the company, with many of the company’s key products and technology initiatives created and developed by the India team. Bloomreach Search and Merchandising (brSM) was built and shipped out of our India Office.

We are looking for a Lead/Staff Site Reliability Engineer, who will be responsible for the following:

  • Design, build and maintain infrastructure through reusable code and tooling
  • Automate provisioning and application deployment  
  • Contribute in system architecture and design 
  • Define and own Service Level Objectives (SLO) and Service Level Indicators (SLI) for applications
  • Proactively test the flexibility and resilience of the system
  • Improve service observability by measuring latency, traffic, error rate and saturation
  • Interact with other engineering teams to help them improve availability, reliability and resilience of our infrastructure and systems
  • Debug, optimize code and automate routine tasks
  • Mentor SREs with incident case-studies and technical workshops
  • Write technical blogs and reach out to dev groups actively to spread SRE practices
  • Mentor and coach engineers to be curious and effective at discovering and solving technical challenges

The desired profile is:

  • Hold a Bachelor's degree in Computer Science or a related technical field.
  • Possess a solid background with 6 to 8 years of hands-on experience in SRE/Operations/DevOps roles, specifically managing distributed systems in production environments.
  • Demonstrate prior experience in leading teams, showcasing leadership skills and the ability to effectively manage and coordinate team tasks and responsibilities.
  • Proficient in programming languages like  Java, Go or Python, with the ability to write clean, efficient, and scalable code.
  • Strong understanding of algorithms and data structures, enabling the candidate to effectively design and implement solutions to complex technical problems.
  • Have practical experience with AWS or GCP Infrastructure Services, including managing cloud resources, deploying applications, and optimizing system performance.
  • Possess in-depth knowledge of Kubernetes, Docker, and Linux internals, allowing for effective orchestration and management of containerized applications.
  • Skilled in scaling, monitoring, and troubleshooting actively running systems, ensuring high availability and reliability of services.
  • Comfortable working with configuration management tools such as Ansible, Chef, or Puppet, to automate deployment, configuration, and management of infrastructure.
  • Familiarity with Infrastructure as Code tools like terraform, enabling the automation of infrastructure provisioning and management tasks using code-based configurations
  • Experienced in implementing and managing release pipelines using tools such as Jenkins or ArgoCD.

Plus:

  • Experience with large-scale data processing (e.g Hadoop), Linux serving systems, and distributed database systems (e.g. Solr,Cassandra)
  • Understanding of Data Science concepts 
  • Multi could experience , as we use both AWS and GCP.

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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