Staff Inbound Product Manager - HR BU

Job Description 

About the team and role 

As a Staff Inbound Product Manager, you will be responsible for applications and capabilities within our Talent Development product portfolio. By collaborating with customers and internal teams, you will help deliver competitive and commercial product solutions that enable HR organizations to improve employee satisfaction and proactively guide and develop the talent of their organization while harnessing the power of AI-based Talent Intelligence and automation on the Now Platform®, a single system of action for the enterprise. 

What you get to do in this role:    

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue 
• Communicate product priorities and build consensus with cross-functional stakeholders including other Product Managers and Product Leaders 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 
• Work with multiple teams to guide projects through development and bring high-quality products to life 
• Integrate usability studies, customer research and market analysis into product requirements to enhance user satisfaction 
• Communicate complex problems into easily understood requirements for UX, Engineering, and Data Science that guide a team provide solutions 
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences 
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team. 

To be successful in this role you have: 

• 8+ years of software product management experience 
• Understanding of the technical aspects of enterprise SaaS products, ideally as a Product Manager for a B2B SaaS product  
• Strong prioritization skills and the discipline to focus on high impact activities 
• Experience defining and capturing product requirements and transforming them into a product roadmap that drive business and customer value 
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions 
• Drive solution development through big-picture solution development 
• Ability to serve as a team lead and coach employees at lower levels 

As a bonus, you would also have: 

• Hands-on experience building HR SaaS solutions for global enterprise customers 
• Understanding of the HR and/or Talent Management software market 
• A background in AI/ML or GenAI, either as a Product Manager or other technical role 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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