REQUIREMENTS:
- Total experience 7+ years
- Strong experience in ServiceNow Development specializing in Service Portal, Integration, ITSM, and ITOM or GRC or HRSD
- Strong experience in ServiceNow SPM module, CSM.
- Hands-on experience in ServiceNow integrations with third-party systems.
- Strong understanding of ITIL principles
- Ability to translate business requirements into technical solutions
- Develop and implement technical solutions and conduct component Integration Tests.
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
- Excellent communication and interpersonal skills
- should have ServiceNow SPM module certification.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
Bachelor's or Master's degree in computer science, Information Technology, or a related field.
