Nagarro is hiring a

Staff Engineer - Salesforce Service Cloud Consultant

Full-Time
Remote

Must have Skills : Apex, Service Cloud, Field Service.

Roles & Responsibilities

  • Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches
  • Work with business analysts, developers, and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution including architecture, design, system testing, and user acceptance testing.
  • Determine the scope and corresponding effort estimates for all development work
  • Perform code reviews and ensure team follows best practices and SFDC Coding Standards.
  • Lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution.
  • Communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.
  • Coordinate the onshore and offshore teams in support of development activities.
  • Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
  • Design and mentor team in technical solutioning of business requirements.

In order to deliver the quality solutions, candidate must have:

  • Hands on experience in Salesforce OOB functionality and features like,
  • Salesforce Service Cloud functionalities
  • custom objects and fields
  • Page layouts
  • Workflow & process builder
  • Approval processes
  • Security implementation
  • Validation rules
  • Custom tabs
  • Reports and Dashboards
  • Security features: Roles, Profiles, Permission Sets & Groups, OWD, Sharing Rules, Apex Sharing, Sharing Sets etc.
  • Process flow and email generation according to application requirements
  • Flow Builder

Requirement:

  • Experience in Application customization and development, including Lightning pages, Lightning Web Components, Aura Components, Apex (classes and triggers).
  • Experience in integration of salesforce with other systems using Salesforce APIs, SOAP, Rest API etc.
  • Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle.
  • Knowledge of Tools: Data-Loader, ANT, Workbench, GIT, Bit-Bucket Version Control.
  • Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console
  • Setting up of Live Agent, Omni-Channel Routing, Email to Case, Web-to-Case Plan and strategize the deployment activities between sandboxes and to PROD.
  • Must have knowledge of deployment activities (CI/CD) between the Salesforce environments.
  • Excellent verbal and written communication skills.
  • Understand and implement Best Practices and SFDC Coding Standards
  • Work independently and raise issues and risks to the project lead/client team Writing documents

Good to Have:   Salesforce Service cloud Consultant certification, Salesforce DevOps Skill.

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