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Who is Housecall Pro?  

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers).

🤜🤛  WHAT’S IN IT FOR YOU?:

• 💻🌎Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
• Work in your own time zone - Because we don’t think that you should miss those memorable moments with your friends and family!
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and  set up your home office!

Role Overview:

As a Staff DevOps Engineer, you are experienced in working closely with developers to safely deploy changes in a production environment. You have the skills to plan, communicate, monitor, and deliver large and small projects. You strive to ensure that every edge-case is considered and you have the ability to architect changes with safe revert strategies. You feel comfortable joining developers on calls, providing guidance, and coaching best practices. You are curious, motivated, and not afraid to dive into unfamiliar code. You take the time to discuss trade-offs in application, database, and infrastructure architecture. You are accustomed to on-call rotations and have the expertise to triage and route alerts to appropriate teams. You have worked across departments on large initiatives related to security, compliance, and business continuity. You bring strong technical expertise and excellent collaboration to help better our team and improve the lives of our service professionals (our Pros).

You are joining a squad dedicated to supporting a large, fast-paced engineering team. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Engage with engineers requesting support on a variety of projects related to infrastructure, observability, security and reliability
• Be responsible for designing and implementing infrastructure solutions to support business and DevOps initiatives
• Improve system reliability through automation, proactive monitoring, and performance tuning using tools such as Datadog, Sumologic and Cloudwatch
• Write and review change management documentation and pair with DevOps and Delivery teams to roll out changes leveraging CI/CD tools such as Github or Gitlab
• Monitor and troubleshoot production applications and databases, ensuring high availability and performance through effective incident response and system optimization
• Optimize cloud resources to ensure cost-effectiveness and scalability
• Manage infrastructure as code (IaC) using tools to provision and configure cloud resources (i.e. Terraform and Terragrunt) 
• Write and maintain runbooks to enable self-service and help streamline incident response
• Partner with other parts of the business to coordinate large initiatives such as disaster recovery, ETL, data classification, software upgrades, and compliance
• Foster a culture of DevOps best practices by providing mentorship and technical guidance to junior team members
• Stay current with industry trends and emerging technologies, evaluating and integrating new tools and methodologies to enhance our DevOps capabilities

Qualifications: 

• 4+ years experience with cloud environments, with in-depth knowledge of AWS
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience in DevOps/SRE with a focus on infrastructure and observability
• Professional experience implementing and maintaining observability technologies, including Datadog
• Professional experience and proficiency with a programming language (i.e Python, Ruby, or Golang)
• Proven experience in providing operational support for large-scale development teams
• Proficiency with Infrastructure as Code languages (i.e. Terraform or Cloudformation)

What will help you succeed: 

• Strong knowledge of AWS products (i.e. ECS, EKS or Kubernetes, RDS, RDS Aurora for MySQL and PostgreSQL, S3, Opensearch/Elasticsearch, Cloudfront, etc)
• Expertise with instrumenting and maintaining observability platforms and working with Datadog features such as APM, DBM, Tracing, Metrics and Monitoring 
• Strong knowledge of core networking concepts (i.e. VPC, Security groups, and Load Balancing)
• Familiarity with Security, Compliance(SOC2, PCI), Governance and similar non-functional requirements in system design and implementation

Our compensation range for this position is $6,800 - $8,500 USD monthly 

Come and join us in HCP!

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

#LI-Remote