Staff Data Analyst (Eats Strategy)

About Coupang

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by an outstanding End-to-end e-Commerce and Logistics network and a fanatical Culture of customer centricity, Coupang has broken trade-offs around Speed, Selection and Price.

Today, we provide exceedingly fast shipping speeds on millions of items including Fresh groceries, delivered within hours nationwide, 365 days a year, for millions of consumers in Korea, which is the world’s 5th largest and fastest growing commerce market.

About Coupang Eats

Since its launch in 2019, Coupang Eats has achieved remarkable growth in a fiercely competitive food delivery market. As a multi-sided platform serving customers, business owners, and delivery partners, it has committed to providing innovative experiences and services and creating a world where people think, “How could I ever live without Coupang.”

The Coupang Eats team employs strategies that help improve products to live up to the expectations of key service users who are consumers, business owners, and delivery partners. Based on Coupang's innovative technology and operational experience, the team has built its own startup-like culture where people act fast and proactively and is collaborating with team members from different domains, including product owners, operators, and engineers, to identify and resolve problems for ultimate customer satisfaction.

About Eats Analytics

The Eats Analytics team’s vision is to underpin every business decision in Coupang Eats with data and insights. We will achieve that by driving business decisions with insightful analysis, building and maintaining comprehensive reporting network and supporting stable data infrastructure.

We are looking for experienced visionary analysts to join us, and together, deliver significant business impact as a team.

Responsibilities

• Data Analyst will need to deliver impactful projects that span the entire organization –courier operations to merchant management – through his or her deep domain expertise. This includes leading projects to develop multiple analytical tools and building data foundations.

• Take ownership of Coupang Eats’ overall growth and health of the business, and work with stakeholders and business leaders to identify new opportunities and areas of improvement

• Dive deep into operations and merchant data to identify new ways to scale – this includes working with the leaders of the respective organizations while also having the foresight to conduct analysis based on your own understanding of business needs and priorities

• Projects vary from simple reporting and data visualization to creating more complex models to better understand customer behavior, business trends and to ultimately help drive business decisions

• Strong communication skills to effectively and concisely share the results of the analysis to stakeholders who may not be familiar with technical details

Basic Qualifications

• 5~8+ years of relevant work experience in a role requiring application of analytic skills to integrate in a business analyst, data analyst, FP&A or data science role

• 8+ years working with Excel as well as data visualization tools like Tableau or Power BI

• Experience owning the analytics and performance of a large business unit

• Expert SQL/HQL knowledge, ETL and dimensional modeling experience

• Highly analytical, detail oriented and strong business sense

• Can-do attitude

• Comfortable with using English as the daily working language

• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital

• Bachelor’s degree in quantitative field (STEM, Finance, Economics, Statistics)

• Proficient communicating in Business English

Preferred Experience

• Advanced technical or business degree (MS or MBA)

• Business-level experience with Python as a plus

• Previous experience in e-commerce, food delivery or other internet-based industries

• Analytical team management experience is a plus

   

About Coupang

쿠팡은 고객이 쿠팡 앱을 열어보는 순간부터 상품을 문 앞으로 배송받는 순간까지, 고객 한 분 한 분에게 감동을 줄 수 있도록 쇼핑의 경험을 새롭게 창조하고 있습니다. 뛰어난 엔드투엔드(end-to-end) 이커머스와 물류 네트워크, 그리고 고집스러울 정도로 고객만을 생각하는 문화를 바탕으로 쿠팡은 속도, 셀렉션, 그리고 가격 중 그 무엇도 포기하지 않 았습니다. 지금 쿠팡은 신선식품을 포함한 수백만 개의 상품이 단 몇 시간 내에 전국 단 위로 1년 365일 배송되는 혁신을 실현하였습니다.

이 모두는 한국 커머스 시장의 수백 만 고객을 위한 쿠팡의 노력입니다. 한국은 세계 어느 나라 보다 크고 빠르게 성장하는 커머스 기회를 가진 시장입니다.

About CoupangEats

CoupangEats는 레스토랑과 카페로부터 양질의 음식을 문 앞까지 배달해주는 쿠팡의 신규 서비스입니다. 소비자와 업주, 배달파트너를 위한 다면 플랫폼(Multi Sided Platform)으 로서, 모든 고객에게 혁신적인 경험과 서비스를 제공하고 있습니다. 쿠팡이츠는 2019년 런칭된 이후 지난 2년간 배달시장의 치열한 경쟁 속에 눈부신 성장을 이뤄냈습니다

쿠팡이츠 팀은 고객용 앱, 상점용 앱, 배달원용 앱, 상점용 웹사이트, 백오피스, 운영 센 터를 구축하여 서비스 이용자 모두에게 매끄러운 배송 경험을 제공하기 위해 노력하고 있습니다. 쿠팡이라는 큰 조직의 혁신적인 기술과 운영 경험을 바탕으로 쿠팡이츠만의 빠르고 주도적인 스타트업 문화를 구축했습니다.

About Eats Analytics Team

Eats Analytics 팀의 비전은 쿠팡이츠 내에 이루어지는 모든 비즈니스 결정들이 Data- driven 방법론에 입각하여 진행되도록 하는 것입니다. 이는 쿠팡이츠의 Data팀이 인사이트를 도출해 내고, 비즈니스 관련 정보가 종합적이고 체계적으로 공유되는 리포팅 시스 템 그리고 안정적인 데이터 인프라스트럭쳐를 구현함으로써 가능합니다. 쿠팡의 Big data 를 활용하여 이 비전을 함께 이뤄나가실 열정적인 데이터 분석가 분들을 모십니다!

Responsibilities

• 도메인 지식을 통해 Coupang Eats 전체조직(배달 운영부터 판매자 운영까지)에 걸쳐 다양한 프로젝트 진행 (다양한 분석 툴 개발, 데이터기반 구축 등, 선도 프로젝트 포함)

• Coupang Eats의 전반적인 성장과 비지니스현황에 대한 오너십을 갖고, 이해관계 자 및 비즈니스 리더와 협력하여 새로운 사업기회와 개선영역을 파악

• 비즈니스 요구와 우선순위에 대한 이해를 바탕으로 운영 및 판매자 데이터를 심층적으로 분석하고사업확장 방법을 파악

• 단순보고 및 데이터 시각화 업무부터, 고객의 행동 및 비지니스 동향을 파악하고 비지니스적 의사결정을 도울 수 있는 복잡한 모델생성 업무까지 다양한 프로젝트 진행

• 기술적인 부분을 모르는 이해관계자에게 분석결과를 효과적이고 간결하게 공유할 수 있는 커뮤니케이션

   

Basic Qualifications

• Business Analyst, Data Analyst, FP&A, Data Scientist 등 데이터 분석 기술을 필요 로하는 업무 약 5-8년 이상의 경험

• Excel, Tableau, Power BI와 같은 데이터 시각화 툴 5년 이상 사용 경험

• 대규모 사업부의 성과 및 분석 담당 경험

• SQL/HQL 전문지식과 ETL 및 dimensional modeling 경험

• 분석적이고 디테일에 강하며, 비즈니스 감각이 있으신 분

• 업무의 우선 순위를 효율적으로 정하고, 빠르고 역동적인 환경에서 효과적인 결과 를 달성할 수 있는 역량 (멀티테스킹 역량)

• 비즈니스 영어로 커뮤니케이션 가능하신 분

Preferred Experience

• 정량분야의 학사 (STEM, Finance, Economics, Statistics)

• 공학 및 비지니스 학위 (석/박사 or MBA)

• Python을 사용한 실무 경험자

• 이커머스, 음식배달업계, 또는 IT 산업 경험자

• 데이터 분석 관련 팀의 팀장 경험

Recruitment Process and Others

• Recruitment Process
  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
• Details to Consider
  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Privacy Notice
  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
  • https://www.coupang.jobs/en/privacy-policy/
• Document Return Policy
  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa- daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
  • Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.