REQUIREMENTS:
- Experience: 6+ Years
- Conduct in-depth analysis of existing business processes and workflows, working closely with stakeholders to identify pain points, inefficiencies, and areas for improvement.
- As a ServiceNow Business Analyst, you will be responsible for analyzing, designing, and implementing efficient and effective business processes within the ServiceNow platform.
- Collaborate with clients, end-users, and project teams to gather business requirements and translate them into ServiceNow functionality.
- Design and develop innovative business process solutions within the ServiceNow platform, utilizing best practices and industry standards. Create process documentation, including workflow diagrams, user stories, and functional specifications.
- In-depth knowledge of ServiceNow platform capabilities, including its various modules (ITSM, ITOM, HR, CSM, etc.)
- Strong understanding of business process management principles and methodologies.
- Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization.
- Excellent analytical and problem-solving skills, with the ability to identify process gaps and propose effective solutions.
- Strong project management skills, with the ability to handle multiple priorities and meet deadlines.
- Knowledge of ITIL and IT service management processes is desirable.
RESPONSIBILITIES:
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
