Staff, Change and Communications Manager [Security Governance and Strategy]

The Security Governance and Strategy team is responsible for Coupang's Governance, Risk and Compliance, Security awareness and cultural change as well as the Security Project Management Office.

The responsibilities of this area are multifacted. We are responsible for providing the security policies and procedures and ensure they are adhered too. We also maintain our security certifications and ensure that all regulatory obligations are met. We also provice technical project management to security projects, as well as managing the security budgets and resourcing for the information security team. We are also responsible for educating Coupang employees and customers on being cyber safe.

This is a fast paced organisation, with lots of meaningful work, and you will enjoy an open, diverse work atmosphere.

Role Overview

This individual will fulfill a quality assurance role over change management and communications artefacts and activities within the IT security teams. The role entails minimizing the adverse effects of security changes and implementation and optimizing positive results. This includes understanding its impact on individuals and facilitating their adaptation to new circumstances or changes. This role will develop and standardise change and communications messaging to ensure uptake and engagement of employees in relation to security. Provide support to the CISO, TPM’s and other project managers and the cyber awareness team.

Key Responsibilities

· Engage with stakeholders in the change management context, delivering change management support, particularly communications

· Provide strategic support and advice to leaders and stakeholders on how to effectively engage and communicate about upcoming change.

· Develop and implement the Change Management Strategy and relevant plans such as the Engagement & Communication Plans to drive positive acceptance and adoption of change, and rapid take up of new technologies, processes or operating models.

· Develop and present project and practice communications, including senior management briefings, staff presentations, and all communication activities reflect client excellence and responsiveness.

· Build and Own channels for better communication with the business and customers on IT Security. Responsibility of security documentation and awareness materials on multiple channels (ie Coupang Hub, the Wiki, IT Security newsletter etc)

· Facilitate speakers and manage the monthly tech talk program

· Be a self-starter with initiative, attention to detail and excellent communication skills.

· Work together with global teams across different time zones to support urgent project needs

Basic Qualifications

· Bachelor's degree

· 5+ years of experience with information security and/or technology

· Strong communications or training background

Preferred Qualifications

· Demonstrates an understanding and successful application of change management and/or communication theory.

· Possesses excellent writing and editing skills.

· Is resilient and capable of handling ambiguity.

· Has a strong tech background

· Has strong interpersonal skills.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.