Staff Capacity Engineer

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation

Required

• Experience using the ServiceNow platform
• Understanding of SQL and database concepts
• DNS,DHCP and PXE boot
• Intermediate to advance network troubleshooting
• Experience in one (or more) scripting languages- JavaScript, Python, Perl, Unix Shell, Power Shell
• Experience in incident, problem, change management, knowledge-base management, defect & escalation management
• Team collaboration and fit is essential
• Basic understanding of enterprise class server hardware
• Experience in deploying bare metal servers
• Someone with Australian citizenship (preferably with Baseline Clearance)

Preferred

• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Basic understanding of ServiceNow asset management
• Storage configuration concepts, configuration, and experience
• Puppet understanding and configuration management
• Coding in various languages, we usually prefer Unix Shell, Python, C, C++ or JavaScript
• Ability to work in shifts or do on-call
• Monitoring of large and scalable systems, applications and networks
• Minimum Requirements
• University graduate with a Computer Science degree or equivalent.
• Strong interpersonal communication skills are essential.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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