Staff Back End Engineer: Platform

Team Description 

We are thrilled to invite a Staff Back End Engineer to join the data ingestion team. Situated in Pendo’s Platform Engineering group, the data ingestion team maintains and extends the critical data pipeline responsible for driving our analytics, guides, session replay, and other event-based features utilizing both real-time and batch pipelines. 

Built in Go on top of Google Cloud Platform, our ingestion framework drives real-time analytics by processing hundreds of thousands of events per second, through over half a billion jobs per day, with over 4 nines of reliability. As part of our Platform Engineering group, the data ingestion team works between operations and feature development groups as a force-multiplier across engineering. We do this by providing a simple interface to a powerful ingestion toolset while incrementally minimizing operational costs and reducing latency, and also managing our customers’ data with care and adhering to privacy standards such as GDPR and CCPA.

Deliverables (what you’ll do):

• Drive technical innovation primarily through hands-on work, while influencing strategic direction of the Platform organization.
• Thrive on an engineering-driven team where you will be expected to identify, design, and execute optimizations in our data ingestion technology and self-service tools enabling feature teams to efficiently develop on the platform.
• Optimize backend code and infrastructure-as-code both to improve performance and reduce costs. Define and refine SLOs and alerts to do so efficiently.
• Create efficiencies and scale the team through automation, such as by designing new systems to safely execute data migrations across a broad range of business objects. 
• Utilize extensive experience to navigate the velocity vs. quality trade-off for urgent changes and actively mentor less experienced colleagues to do the same.
• Share escalation on-call responsibilities for the backend services.

Qualifications (what you have):

• 7+ years of experience in back-end engineering and proficiency in a compiled language such as Go, Rust, C++, Java, etc.
• 2+ years of experience developing highly reliable (4+ nines) distributed systems, with a strong understanding of consistency and availability tradeoffs when designing new distributed applications.
• Proficiency in modern cloud technologies, including Kubernetes, pub/sub, and infrastructure-as-code such as Terraform.
• A track record of effective communication to both technical and non-technical audiences, including working cross-org with Product, Operations, and Security groups. 

Additional Preferred Qualifications:

• Previous experience in an operational role such as Platform Engineering, SRE, or DevOPS.
• A track record of establishing and supporting frameworks utilized by dozens of feature teams.
• Deep expertise in distributed caching, including experience with shared caches like Redis and multi-layered caching techniques, such as passive invalidation, key distribution algorithms, and distributed locking. 
• Proficient in Linux systems, including bash scripting and data transformation tools such as jq.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in North Carolina is $160,000 - $180,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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