Reporting to the Assistant Manager of Appointment Experience, the Personal Stylist is responsible for shaping exceptional appointment-based shopping experiences for our clientele as the foundation for cultivating meaningful client relationships. Acting as trusted advisors both in-store and online, Personal Stylists deliver best-in-class customer experience through their willingness and excitement to engage with clients, they contribute to team culture, and foster creative exploration of the SSENSE space and product catalogue. The personal stylist candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.
Responsibilities
Sales performance - 30%
- Achieve appointment-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.
- Identify clienteling opportunities to increase your customer base satisfaction.
- Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling, and seamless execution.
Customer experience - 40%
- Create and execute personalised and unique styling experiences through providing exceptional customer interactions.
- Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
- Assist with client issues for resolutions and win-win solutions that enhance customer experiences
- Offer seamless communication and follow-through on client requests to drive the ultimate experience
- Assist when necessary with visitor model operational activities, taking ownership to meet the promise to customers.
Operations - 20%
- Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.
- Support with Brand launches, capsule collections & in-store activations
- Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
- Ensure compliance of store operations, health and safety, maintenance and company policies.
- Maintain current visual direction through communicating and ensuring highest standards of visual presentation.
Team leadership - 10%
- Participate in building and developing best in class, client-centric teams
- Drive collaboration between the selling roles and support roles
- A minimum of 2 years experience operating as a Personal Stylist
- Proven experience establishing trusting relationships and maintaining clientele
- College or University degree in Fashion, Business, Management, or a related field is preferred
- Experience with operating a POS system
- Proven experience establishing trusting relationships in a multi-channel environment
- Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
- Ability to lift heavy boxes (15kg)
- Excellent written and verbal communication skills in both English and French
- Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
- Hours/days of work can be varied due to the demands of the business
Skills
- Exceptional interpersonal skills with a natural ability to build relationships with clients
- Detail-oriented with strong time management and organisational skills
- Team player with solid interpersonal skills
- Customer-oriented with strong problem solving skills
- Ability to work in a fast-paced environment, while delivering high level of customer service
- Demonstrate a high degree of maturity and integrity.
- Highly competent with technology and mobile applications.
