The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support. S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region.
Key Areas of Responsibility
Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
Assist HR workforce support leadership regarding policy reviews, policy
improvements, training opportunities etc.
Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.
Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
Support key projects focused on new process or capability development/enhancement.
Bachelor’s degree in Human Resources, Business, or related field required
The role will require occasional travel to various manufacturing sites across the region.
Excellent verbal and written communication skills.
Ability to manage multiple priorities/cases at once, knowing when to reach out for support and escalate as needed.
Ability to develop and maintain positive relationships with employees, functional leaders, local labor unions, local government and other stakeholders.
Thorough understanding of human resources and labor relations principles, practices, and procedures.
Ability to successfully use digital case management and workflow management tools to complete core activities.
Ability to approach issues or disagreements with the objective of reaching win/win solutions.
Ability to compile, research, interpret and analyze information and data.
Ability to compose and present comprehensive reports.
