Sr. UX Researcher | Digital Products Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

 You must be located within 50 miles of Boston, MA or Atlanta, GA.

WHAT YOU’LL DO:

• Design and conduct a variety of research studies, including user testing, usability tests, concept tests, group discussions, etc.
• Execute on operational aspects of user research such as recruiting study participants and scheduling interview sessions
• Develop interview scripts and prep team members for research sessions
• Partner with UX/UI designers and product strategists to define user experience flows for research sessions
• Help the product team to define the product roadmap
• Collect and synthesize customer feedback and present it to collaborators and stakeholders
• Work closely with designers to iterate on UX/UI based on customer feedback
• Collaborate with UI/UX designers on suggesting changes and new solutions based on the findings of user research

WHAT YOU BRING:

• You have 5 - 7 years of experience operating as a highly skilled individual contributor, both in and alongside agile teams
• Demonstrated success in applying continuous customer discovery best practices
• Knowledge of user research methods and experience determining the most effective method for each use case
• Knowledge of user analytics and research tools (e.g., surveys, WalkMe, Google Analytics, Heap, etc.)
• Hands on experience practicing user research for B2B digital products
• Experience working with cross-functional teams in an Agile setting
• Strong attention to detail with ability to successfully execute on multiple, simultaneous projects
• Excellent communication, listening, and influencing skills
• Ability to work efficiently with a solid sense for setting priorities
• Passionate about customer-driven design
• Desire to learn about and explore different customer journeys
• Able to flex and pivot quickly in the midst of customer interviews
• Strong focus on B2B, Risk Management, and some skills with applications in UX research with Supply Chain would be ideal

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

Learn more about DEPT® diversity, equity, and inclusion efforts

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