About Certify:
At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.
What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.
But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure.
About the Role
We are seeking an experienced Senior UX Researcher & Designer to lead our user experience efforts across our product portfolio. This hybrid role combines deep user research expertise with strong design skills to create intuitive, efficient experiences for our enterprise clients, including both internal and external users.
Reporting to the SVP of Product, this role will shape how users interact with our workflow applications and platform UIs. The ideal candidate will have experience conducting user research, translating insights into design strategies, and creating low and high-fidelity UI designs for enterprise software products.
What Will You Do: User Research
Lead qualitative research initiatives including user interviews, usability testing, and focus groups to deeply understand user needs, workflows, and pain points
Design and execute quantitative research methods (surveys, A/B testing) to measure and validate user behavior and design effectiveness
Synthesize research findings into actionable insights that inform product strategy and design decisions
Create research artifacts such as personas and journey maps
Establish user research methodologies and best practices that can scale across the organization
Present research findings to stakeholders at all levels, connecting user needs to business value
What Will You Do: UX Design
Create end-to-end user experiences for complex enterprise products that balance user needs with technical and business requirements
Develop information architecture, user flows, wireframes, and prototypes that effectively communicate design concepts
Design high-fidelity UI that adheres to design system principles and accessibility standards
Partner with product managers to translate product needs into cohesive user experiences
Lead the iterative design process, incorporating feedback from users, stakeholders, and engineers
What Will You Do: Leadership & Collaboration
Collaborate closely with product management and engineering teams throughout the product development lifecycle
Provide design direction and mentorship to other designers and contribute to the growth of the design practice
Champion user-centered design throughout the organization and advocate for design thinking methodologies
Partner with engineering to ensure designs are implemented with fidelity and attention to detail
Help define and evolve our design system to ensure consistency across product
What Are Our Must-Haves
7+ years of combined UX research and design experience, with at least 3+ years in enterprise software or data-focused products
Strong portfolio demonstrating both research capabilities and UI/UX design skills
Expertise with industry-standard design and prototyping tools (Figma, Sketch, Adobe XD, or similar)
Experience conducting various types of user research, including contextual inquiry, usability testing, and concept testing
Proven ability to translate research insights into design strategies and solutions
Excellent visual design skills with a strong understanding of typography, layout, color theory, and responsive design principles
Experience working with design systems and component libraries
Knowledge of accessibility standards and inclusive design practices
Strong facilitation and presentation skills with the ability to communicate complex concepts to various stakeholders
Experience collaborating with product management and engineering in an agile environment
Bachelor's degree in Human-Computer Interaction, Design, Psychology, or related field; Master's degree preferred
What Are Our Nice-to-Haves
Experience in healthcare technology or with clinical/provider workflows
Background in complex data visualization or enterprise dashboard design
Knowledge of front-end development (HTML, CSS, JavaScript) and technical constraints
Experience building and scaling design systems
Certification in specialized research methods (e.g., RITE method, Jobs-to-be-Done)
Key Characteristics
Curious: Passionate about driving efficiency and exploring technical challenges.
High-agency: Eager to take ownership and make impactful decisions.
Self-learner: Continuously developing new skills and keeping up with industry trends.
Low-ego: A collaborative leader who values teamwork and shared success.
Comfortable with ambiguity: Able to navigate uncertainty and find effective solutions.
What You'll Get
Impactful Work: Shape the development strategy at a growing SaaS company in the healthcare sector.
Growth & Development: Opportunity to lead critical engineering functions with high visibility and influence.
Collaborative Culture: Work in a supportive environment where innovation and efficiency are key drivers.
Equity: A share in a rapidly growing company that is revolutionizing the healthcare data space.
At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.
