Sr. Technical Writer

If you care about delivering top-notch help solutions and are looking for a pulsating environment, we are looking for you!

We do Ux writing (review UI text), fast-paced traditional technical writing (Help centre articles, release notes), and some cutting-edge writing (for generative AI bots).

We understand that you may not have experience in all these areas – but if these ideas excite you and you are willing to adapt to these different styles of writing, do write to us!

What will you be doing?

• Asking plenty of questions so you understand how something works and why it matters to the people using it.
• Testing things out for yourself, so you don't take the tech team's word for it, but dig deep to put the puzzle pieces together. 
• Writing beyond the obvious and educating customers on the Whys. 
• Acting as the customers’ champion and figuring out the best way to get customers the information they need.
• Contributing to team discussions and documenting in-house processes.
• Acting as our team's ambassador with internal teams - Product Management, Development, QA, Ux, Marketing, and Support. 

We’d love to hear from you if you are:

• Someone with 4-6-years of experience in the industry.
• A self-starter. You must be a highly motivated individual who believes in taking ownership of any work assigned to you.
• Someone who takes change in your stride. We work at an energetic pace with a constantly evolving scope. If change excites you, meet us!
• A person who takes pride in thinking differently. You must be comfortable doing things you have not previously done and should be willing to look and work beyond the defined standards.

• Someone who can juggle multiple tasks with quality and speed. We work at a pulsating pace.
• Someone who takes pride in teamwork. Our team takes on multiple challenges, thinks together, and works together as a single unit …and we are always on the lookout for the next opportunity where we can make a difference.
• Willing to put in the hard yards. Work at Zenoti is challenging but rewarding. You must thoroughly understand and work with the feature before you write anything. If you are looking to just build on a technical specification, this is not the place for you.

If the above points describe you, why aren’t you already on our team?!

Benefits

• Best in industry compensation
• Comprehensive medical coverage for yourself and your immediate family
• An environment where well-being is a high priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; you can look forward to regular engagement, social work, community give-back initiatives