About the Role
HashiCorp is looking for an experienced Senior Technical Program Manager who is excited to drive operational excellence across complex, cross-functional programs that impact many team members across multiple organizations at HashiCorp.
As part of the Value Engineering, Technical Programs Team, you will develop operating norms and execute programs for the Technical Interlock function. You will lead complex, cross-functional initiatives that require collaboration across multiple disciplines, fostering cohesion within the Technical Interlock function, Value Engineering, and other organizations across HashiCorp. Success in this role requires a strong ability to scale processes, thrive in a dynamic environment, and demonstrate curiosity, a growth mindset, and excellent interpersonal skills.
Our Value Engineering team, as well as the other cross-functional teams you'll work with, are largely remote. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence. Excellent systems thinking, collaboration & communication, and team-building skills are required to collaborate effectively with organizational leaders in other functions.
In this role you can expect to:
- Manage the Subject Matter Expert (SME) program, coordinating bi-directional feedback loops between the field (experts in their respective product areas), R&D, and Product Marketing teams. Facilitate SME meetings, tracking participation, managing agendas, and ensuring alignment of Feature Requests and product feedback with the Product Development Lifecycle.
- Represent the field’s voice by triaging and prioritizing feature requests, collaborating with SME leads to drive decisions that impact field operations and customer success.
- Facilitate the triage of Critical Customer Escalations within the Feature Request process to drive accountability across cross-functional teams.
- Manage the Product Lifecycle (PLC) responsibilities within Technical Interlock and SME, working closely with R&D to streamline processes, foster accountability, and drive impact analysis and delivery of technical assets across Value Engineering functions.
- Build and manage additional Interlock programs and projects, including but not limited to product and telemetry improvements, quarterly feedback loops and win/loss reporting and trend analysis, and other programs and projects as prioritized.
- Create and manage Plans of Record (PORs) and program plans, defining scope, identifying dependencies, managing risks, and tracking milestones across multiple programs.
- Collaborate with cross-functional teams (R&D, PMM, TPMM, etc.) to ensure roadmaps and strategies reflect technical challenges and customer journey insights from the field.
- Own project documentation and systems, tracking project status, maintaining communication with stakeholders, and providing transparent reporting on program health and progress.
- Lead Technical Interlock initiatives by identifying cross-team dependencies, driving alignment, and ensuring cohesive execution of strategic initiatives across Value Engineering and WWTFO.
- Drive continuous improvement in processes that enhance program delivery, increase efficiency, and ensure effective cross-functional collaboration.
- Provide leadership with regular reporting on program metrics, identifying areas for improvement and celebrating successes.
You may be a good fit for our team if you have:
- 5+ years of experience in an R&D or field solutions program management role driving projects through full product life cycle
- Experience using Jira Software for program planning and delivery, and experience administering Jira and standing up and refining new projects and workflows
- Experience using Vivun
- Experience leveraging data to drive critical analysis and insights
- Experience with Agile and Hybrid methodologies and working across distributed and remote teams
- Familiarity with HashiCorp products and Go To Market
- Proven ability to creatively solve complicated problems
- Fluency in the English language. Excellent verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects
- Experience in a rapidly growing organization, working cross-functionally with teams delivering enterprise software or field solutions
- Strong bias for action and an intrinsic ability to deal with ambiguity
- A growth mindset and curious nature, with excellent problem solving skills
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JO1
