At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is looking for a Senior Product Manager to help drive the vision and strategy for the next generation of our contact center. This role requires a solid understanding of the contact center landscape including contact center as a service providers, omni-channel capabilities and trends in customer experience, coupled with strong product management fundamentals and leadership skills.
As a senior member of the product team, this role will lead the charge on driving the product vision for the customer experience we seek to craft and deliver via multiple contact methods (email, SMS, chat, phone), AI powered tools (virtual agents, chat bots, etc) and our Caribou contact center staff. Your job is to understand all the levers of our business such that you can optimize for both cost, conversion, NPS and contribution margin so that as we scale our business, we are as efficient as we can be in how we balance digitally powered low / no touch contact methods with high touch agent experiences.
In this role, you will:
This role can be based out of our Caribou office in Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Chicago, IL, Denver, CO or San Francisco, CA markets.* This role may require attendance at occasional in-person team meetings.
About You
We want to hear from you if you love thinking about how data and seamless customer experiences can transform industries. You have:
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, HI, ID, IN, IA, KY, MS, MT, NE, NM, ND, OK, RI, SD, WV, WY.
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