As the Senior Technical Community Manager at Gigamon, you’ll manage the engagement, and growth of our Online Technical Community. This is a hybrid role that offers flexibility while collaborating with cross-functional teams from R&D, support, product, and marketing. Reporting to a senior leader, this individual contributor role plays a vital part in fostering a vibrant, user-driven community centered around our brand. Your efforts will be key to shaping the culture of our technical audience and driving participation that helps expand Gigamon’s influence in the industry.
What You’ll Do:
- Manage the community strategy to drive engagement and growth
- Lead cross-functional efforts with sales, marketing, R&D, IT, and support teams to enhance participation and value
- Retain current community members and attract new ones through various initiatives
- Moderate user-generated content and ensure high-quality engagement with the technical audience
- Develop and report on KPIs to track community success and impact
- Collaborate with internal SMEs to enrich community content with Gigamon knowledge
- Gather and implement user feedback to direct the community platform’s roadmap
- Provide insights from community interactions to inform product and marketing strategies
- Occasionally travel to collaborate with internal teams or attend community events
What You’ve Done:
- 10+ years of enterprise hardware/software experience with 1-3 years in community management or moderation
- Hands-on experience with platforms like Salesforce, Jive, Lithium, Telligent, or Drupal
- Familiarity with Adobe Experience Manager (AEM) is a plus
- Proven track record in managing large, cross-functional programs and growing community metrics
- Experience in the cybersecurity industry is preferred
Who You Are:
- Passionate about technology and connecting with people around tech topics
- Strong communicator with excellent writing skills and project management capabilities
- Creative, diplomatic, and able to handle pressure while maintaining strong interpersonal skills
- A self-starter with a collaborative mindset and a knack for driving cross-team initiatives
- Familiarity with social media and online collaboration tools; lean startup methodology is a plus
- Comfortable working with teams located across the globe, with most requests originating from the US-based team
