Sr Technical Account Manager (TAM)

Company Overview

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

As a Senior Technical Account Manager, you will play a pivotal role in ensuring customers maximize their Zuora investments and drive engagement teams toward optimal solutions. Your extensive experience with financial infrastructure, enterprise technology implementation, strategy development, and customer advocacy will be key as you oversee critical customer accounts. As a senior member of the team, you will leverage your leadership skills and technical expertise to guide both internal and external teams in achieving success at Zuora's most strategic clients.

In this role, you will use your advanced customer-facing skills and technical acumen to manage and drive customer adoption of Zuora products, providing strategic recommendations to enhance their overall experience. You will also mentor junior team members and collaborate with senior stakeholders within Zuora to continually improve customer engagement processes.

WHAT YOU’LL ACHIEVE

• Lead requirements gathering, gap analysis, testing, and support sessions with senior-level stakeholders.
• Act as a trusted advisor, proactively identifying opportunities to improve customer experience and technical health.
• Collaborate directly with Zuora Product Engineers on complex customer use cases and product feedback, shaping future product development.
• Create, review, and validate comprehensive data models, process flows, and architecture diagrams to address critical customer needs.
• Oversee and maintain system configurations, architectures, and runbooks, ensuring the scalability and performance of each customer’s solution.
• Provide expert guidance to customers on their Zuora product configuration, Zuora APIs, integration best practices, and new feature releases.
• Design, document, and oversee the implementation of robust functional and technical solutions, ensuring alignment with business objectives.
• Present quarterly roadmaps to customers, offering insights into best practices, upcoming product features, and future technical developments.
• Lead training and knowledge-sharing sessions to empower customers with advanced usage of Zuora’s products and services.
• Ensure delivered solutions meet customer expectations through thorough review and follow-up, fostering strong relationships and long-term satisfaction.
• Offer strategic oversight during high-impact projects and technical escalations, acting as the customer’s advocate within Zuora.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• 5+ years of enterprise-level experience delivering complex revenue and finance solutions.
• 5+ years of experience in customer-facing solution delivery in a senior role, such as Senior Technical Account Manager, Senior Solution Architect, or Principal Business Consultant at a leading technology consulting firm.
• Advanced expertise in ERP, Order to Cash, Billing, and/or CRM solutions.
• Strong leadership and influence skills, with demonstrated experience leading business discussions with senior executives and translating those into strategic technical solutions.
• Bachelor’s degree in Computer Science, Business, or a related field; Master’s degree preferred.
• Proficiency in code such as SQL, PLSQL, or other programming languages, with experience in object-oriented frameworks.
• Expert knowledge of APIs, Zuora workflows, and troubleshooting complex integrations.
• Ability to architect, document, and implement scalable, high-impact technical solutions across revenue recognition, order-to-cash, finance, and general ledger systems.
• Proven ability to manage multiple projects simultaneously, offering mentorship and guidance to junior team members.
• Exceptional communication skills at both the technical and business levels, ensuring effective collaboration across cross-functional teams.

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

ABOUT ZUORA & OUR “ZEO” CULTURE

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

 Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

 Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

 Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

 Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.