Sr Staff Software Engineer, Systems & Infrastructure

The Systems Engineering organisation provides infrastructure consulting, delivery, and support escalation to ServiceNow’s product teams.

We are looking for an experienced infrastructure engineer to join our team in Dublin. You will be crucial in architecting and deploying robust, scalable, and secure on-premise Kubernetes infrastructures. Additionally, we are looking for candidates interested in the Product Owner role, where you would be responsible for defining and prioritising the product backlog, ensuring alignment with business objectives, and acting as a liaison between technical teams and stakeholders.

The ideal candidate for this team is energized when presented with many different challenges; entertained when working with many technologies; and above all derive great satisfaction by seeing an immediate and observable impact of their work on their customers' outcomes.

What you get to do in this role:

• Design and implement Kubernetes solutions utilising the organisation’s current and future capabilities.
• Act as a representative for service owners to SysEng’s internal Product Owners, influencing priorities and shaping feature roadmaps for existing capabilities.
• When needed, develop new systems and capabilities from the ground up, ensuring the code is clean, rigorously tested, well-reviewed, and scalable.
• Mature and transition developed solutions to Operations for ongoing maintenance.
• Provide consultation to service owners on their engineering needs within Systems Engineering.
• Work with a broad spectrum of technologies, including containerization, compute and network management tools (such as Terraform and custom tooling), Kubernetes, the ServiceNow platform, configuration management tools, and foundational systems like DNS/LDAP/DHCP, among others.

• Proven ability to drive change, with a passion for and experience in successfully introducing new services at scale.
• Strong technical background with broad experience in delivering solutions across multiple layers of the technology stack, from bare metal servers to application CLIs/UIs.
• A continuous learner who thrives on solving new problems, exploring new technologies, and sharing knowledge with others.
• Proficiency in software development, including experience in designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Ansible.
• A commitment to continuous improvement, both personally and in the work environment.
• A collaborative mindset, enjoying teamwork and working across different teams.
• Strong oral and written communication skills.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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