Sr Solution Consultant - Customer Workflows (Commercial)

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

What you get to do in this role:  

·You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units

·Support product sales as a technical and domain expert of a client-facing sales team

·Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

· Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

·Provide feedback to product management about product enhancements that can address customer needs and provide additional value

·Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

·Stay current on competitive analysis and market differentiation

·Support marketing events including executive briefings, conferences, user groups, and trade shows

·Experience creating customer value across several customers in many industries

To be successful in this role you have:

• 3-5 years of pre-sales solution consulting or sales engineering experience
• 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

•  

   

  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
   
  For positions in this location, we offer a base pay of $111,150 to $172,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 
   
  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.