The Visa Client Services team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis.
The Senior Software Engineer position within the team is an individual contributor role based in our Austin, USA office. The successful candidate is expected to be a .NET subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both service delivery and operational excellence of services built on full stack technologies.
Responsibilities:
Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:
Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
Design and develop enhancements or new services that are:
Scalable, resilient, secured and decoupled
Able to detect and alert when functional or non-functional production errors occur
Able to gather and persist behavioral and performance metrics and
Deliver optimal customer experience.
Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.
Support users during their user acceptance verification.
Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.
Responsible for operational excellence for full stack services:
Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
Provide on call support during off work hours on weekdays, weekends and holidays on a need basis, so that critical and high priority incidents are resolved within the service level agreement.
Provide fixes to problem tickets that require root cause resolution.
Review incident resolution and problem ticket fixes performed by junior team members.
Proactively reduce technical debt by implementing service design and code changes.
Keep system documentation up to date.
Provide strong communication to keep project team and stakeholders up to date.
Design and improve internal development methodologies utilizing .NET and supporting technologies
Actively collaborate within Client Systems team, as well as with all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities.
Identify and utilize best practices in the industry to maximize efficient and elegant solutions while minimizing cost.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
• 2 or more years of work experience
• 3+ years' development and support experience in full stack technologies
• Experience in the following frameworks and technologies is preferred:
o .NET
o C Sharp
o Angular or React
o REST APIs
o AWS or equivalent cloud technologies
o SQL
o Software design patterns
• Experience with performance tuning and automated unit testing
• Excellent oral and written English communication skills.
• Experience in agile methodology is preferred.
• Excellent analytical skills.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
