Sr. Site Reliability Engineer (Build and Release Engineering Team)

Please note that candidates based within a commutable distance to the Mexico City office will be hybrid in office 2x a week starting in November 2024.

OpenTable

With 25 years of experience, we connect millions of hungry diners to tens of thousands of restaurants around the world with our software. We serve as an industry leader in the world of hospitality, where we champion not only restaurants but bars, wineries, and other venues, helping them attract guests, manage capacity, improve operations, and maximize revenue.

OpenTable is part of Booking Holdings, Inc. (NASDAQ: BKNG) and as such benefits from close relationships with the family of global brands underneath them which includes KAYAK, Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined.

To us, hospitality is all about taking care of others, and this idea defines our culture inside and out. We provide a welcoming and inclusive work environment where every OpenTable employee has a tangible impact on what we do and how we do it. Our employees get expansive benefits, flexibility, and the support they need to flourish.

Build and Release Engineering Team

Our team is the beating heart of our organization’s software development lifecycle. We support the tools and systems that enable product engineers to quickly and effortlessly build, release, and deploy the apps and software that diners and restaurants across the world have come to rely on at mealtime.

We support the organization’s CI/CD infrastructure, artifact storage, and a number of custom deployment tools designed to keep everything beyond the code check-in running as smoothly as possible. Some of our tools are hosted on VMs but our primary deployment environment is built on Kubernetes. We maintain a small number of Kubernetes controllers and services, most of which are written in Go, to help organize and keep the platform clean.

Our team is made up of SREs who are software and infrastructure engineers at heart. We write code, build servers, and provide support to our users.  We also often work closely with other teams who handle security, networking, datacenter hardware, and virtualization to complete many of our projects.

The Role

We are looking for a Site Reliability Engineer with a few years under their belt who can help us deliver a hurdle free experience to our product engineers. We need someone to help us iterate on and evolve our CI/CD platforms, help us adopt a “shift-left” mentality, upgrade existing tools, build new tools, and support hundreds of users of our systems across the organization.In this role, you will:

• Be responsible for the organization’s CI/CD infrastructure and artifact storage systems
• Deploy and maintain specialized tooling and services in our Kubernetes clusters
• Support other engineering teams with expertise and professionalism
• Build safer software delivery methods with techniques such as blue-green or canary deployments
• Maintain and improve the reliability of our internal software
• Build new features or new tools to help us solve the problems of the evolving organization
• Improve testing and validation early in the process to prevent production issues down the line

Please apply if:

You are a tinkerer by nature. You are both skilled in writing software and comfortable working on infrastructure.

You should have a deep understanding of the software development lifecycle, having experienced it yourself by working on the product side, and a strong familiarity with all the tools supporting it; e.g.:

• You have 6+ years of site reliability engineering or relative experience.
• You've set up delivery pipelines of various shapes and constraints.
• You have an empathetic approach and enjoy working with developers, designers and product owners and constantly seek to understand their perspective.
• You’ve worked closely with Security teams and you're familiar with their tools.
• You're proficient at writing Go code, but you're a polyglot at your core.
• You enjoy evaluating new technologies.

You should also have experience and comfort working on infrastructure. You may not be an expert at all levels and with all *nix tooling (e.g. bash, powershell, vi, grep, sed, jq, curl), but you are experienced in some of them and comfortable enough to learn and use new tools as needed to get the job done; e.g.:

• You enjoy building and configuring containers and/or VMs.
• You have a solid understanding of systems administration concepts.
• You can dig and investigate into areas that may be new to you to solve problems.
• You enjoy automating wherever and whenever possible.

A few of the benefits you get at OpenTable—

• OpenTable provides Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental Leave
• Bereavement Leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.