Sr. Service Desk Technician (5781)

As Sr. Service Desk Technician, you’ll provide Tier 1-3 on-site technical support via Desk side, phone and email for our highly valued government customer. If you want to join a company that values great communication skills, the ability to learn new technology and business applications, we want you to work for MetroStar!

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• You will work with the Customer Engagement team members to provide on-site desk and phone helpdesk technical support for Department of State customers.
• You will be responsible for interacting with customers to handle technology related service requests, incidents and problems (phone, desktop, applications, audio/visual, mobile devices and/or network connectivity) within established service levels.
• You will diagnose, examine and/or resolve customer inquiries and incidents and implement an appropriate resolution where possible
• Develop and maintain strong relationships with business partners and internal/external team members
• Identify issues and escalate/manage resolution as required
• Resolve issues escalated from Junior Customer Support Technicians where possible
• You will have to provide guidance or manage individuals such as Junior Customer Support Technicians

What you’ll need to succeed:

• Active Interim or Secret security clearance
• Five years of experience providing helpdesk technical support
• Experience working with Microsoft Windows Operating systems and Microsoft Office applications.
• Ability to learn the use of new software applications on a short time frame.