Sr. Sales Operations Manager

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.

Essential Job Duties

As a Sr. Sales Operations Manager at BambooHR, you'll operate at an elevated level to ensure our sales teams are equipped and empowered to drive maximal revenue and profitable sales. Functioning as a trusted operational partner to senior sales leadership and assigned selling teams (i.e. International, Expansion, Partner, inbound “Flow”, or high-funnel “Create” sales and sales development teams), you’ll focus on maximizing sales efficiency and effectiveness. You’ll do this through providing senior-level strategic consultation, project management, and periodic tactical support. 

At a glance, as a Sr. Sales Ops Manager you'll often be driving multiple complex strategic initiatives, interfacing across departments with various GTM leaders. You'll be an individual contributor who works well independently, as well as on a team. You’ll also function as a mentor to more junior Sales Ops team members, as needed.

A little context about our Sales Ops team: We have a centralized Business Operations team here at BambooHR, which means our Sales Operations team reports to Operational leadership rather than to Sales leadership. This gives our Sales Ops professionals even more room to function as strategic thought partners to our selling teams, making a huge impact!

Now onto the specifics! In your day to day work, you will:

• Work within our established Sales Operations team to achieve optimal results.
• Partner with assigned selling teams and executive leadership (in a senior-level individual contributor capacity) to proactively identify, prioritize, and drive strategic revenue-enabling initiatives.
• Diagnose root causes of sales system inefficiencies and ineffectiveness, and then autonomously scope and deliver solutions that enable maximal sales team success.
• Drive complex projects to completion within a framework that ensures quality and adoption.
• Simplify processes through automation and implementation of new process steps and tools.
• Drive cross-functional collaboration (with teams such as Salesforce Admins, Finance, Marketing Operations, Project Management Office, etc.) to create a comprehensive best-in-class operations environment.
• As needed, provide front-line support to selling teams by responding to various requests (e.g., systems troubleshooting, report creation, deal arbitration, sales administration tasks, etc.)
• Manage sales tech stack - including evaluation, implementation, support, optimization, and vendor relationships.

What You Need to Get the Job Done

This is a senior IC role within the BizOps team. Here’s what you’ll need to be successful in this position:

• Sales Operations Experience: You have 5+ years of direct experience in Sales Operations (SaaS environment preferred).
• Sales Knowledge: You’ve developed robust, SME-level understanding of sales processes, revenue funnels, and customer lifecycles.
• Salesforce Skills: You have strong experience working within Salesforce CRM.
• Influence Skills: You’re able to effectively communicate complex ideas and concepts to others and motivate change, without direct authority—including with senior- and executive-level leadership!
• Problem Solving Approach: You’re able to not only identify problems and issues, but also conceive and propose a number of potential solutions.
• Affinity for Data: Your natural inclination is to seek out data to inform your decisions, rather than going with your gut.
• Diagnostic Thinking: You dig deep and identify root causes instead of jumping to obvious conclusions or just treating symptoms.
• Project Management: You’ve developed incredibly strong project management skills and can see multiple highly complex initiatives through from start to finish. (And you also ruthlessly prioritize when balancing multiple projects! )
• Operational Passion: You love finding inefficiencies and coming up with innovative solutions that sometimes challenge the status quo - it fuels you! 
• Education: You’ve earned a Bachelor’s degree (or have equivalent experience).

What Will Make Us REALLY Love You 

• SaaS Exposure: You have strong experience in a fast-moving SaaS environment
• Certifications: You’ve earned certifications in project management, Salesforce,  Salesloft, Chili Piper, LeanData, Chorus, or Six Sigma (or maybe even have an MBA!).
• Business Acumen: You think like a business person first, understanding the role of Sales Ops within the broader business context.
• Results Orientation: You recognize that your day-to-day work is just a means to an end and that the real objective is results.
• Flexible Tenacity: You don’t give up at the first sign of trouble and keep pushing, even if it means taking a different approach.
• Systems Theory Approach: You’re able to recognize the interconnected nature or series of inputs and outputs that produce results.
• Process Engineering: You can design and improve scalable and repeatable ways of doing things.
• Organizational Dynamics Perspective: You’re often thinking about how groups of people adopt new behaviors, make decisions, etc. and love to understand human/group behavior.

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back.  Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.