Sr. Sales Engineer

To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure).  The role will require an ability to work closely with regional Sales team, internal operations team, product teams to ensure that new clients are integrated successfully.

 Provide deep technical consultancy services to support proof of concept design, programmatic technical expertise around Cybersource SOAP and REST APIs, hosted payment acceptance through XML to tier 0& 1 clients with respect to implementing and configuring the CyberSource products & services for optimum transaction services.

The scope of the role pertains to servicing the Brazil supporting tier 0 & 1 clients using independent decision making/autonomy for a combination of net new & existing install base clients that use either a single or combination of the CyberSource core products & services including but not limited to: New Gateway implementation/enhancement, Payment Acceptance, Payment Security & Risk Services & Systems Architecture.

Principle Responsibilities

• Develop in depth subject matter expertise knowledge of CyberSource products through research, implementation and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through deep technical testing & architecture analysis of services with additional support where applicable through line manager.

• Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa  through a series of self enabled product & services technical testing & investigative exercises. 

• Support sales engagements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation/feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the country. 

• Supervision of the project lifecycle for client implementations including Project planning and Estimation. 

• Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients. 

• Engage, support & work collaboratively with Tier 0 and Tier 1 type clients (Acquirers, Payment Facilitators, Marketplaces) across the card-not-present space within the following verticals: Retail, Travel, Digital, Financial, Telco’s, government & gaming. 

• Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products & service.

• Ability to work independently on customer sites with minimal supervision around the country.

Key Results Areas

Successfully supporting the sales function for pre sales activity (net new and upsell) leading to successful conversion of sale and/or uptake in new or additional services for tier 0 & 1 net new signed clients & existing clients.

Service Delivery: successful implementation and support for the tier 0 & 1 merchants integrating leading to successful go live on time & in year resulting in in fiscal year transactional volume and revenue contribution (where feasible based on project complexity).

Successful support and engagement during the sales engagement cycle at a presales level leading to the successful closed win of net new and upsell of services to clients.

Successful demonstration of current product knowledge through the ability to successfully articulate all the core CyberSource products at a deep technical architecture, operational & configurational level across all relevant CyberSource integration options to the Senior Director and Director level peers cross functionally.

Successful support through technical delivery for internal strategic initiatives & beta programmers for the successful launch of new products, services or platforms.

Successful support to junior members of the Global Sales Engineering and Delivery team in the form of training for the core products & services, support in technical enablement & mock session execution for client simulation exercises.

Accountable to drive and maintain functional Employee Engagement Survey Action plan objectives, deliverables & milestones for each fiscal year in partnership with direct line manager.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Significant demonstrable experience of providing on going consultancy to Tier 0 and 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
• 5 to 7 years experience of the eCommerce, Card not present ,industry with specific emphasis on payments, risk management, payment security or a similar technology service delivery industry.
• Significant active experience working as a sales engineer, software engineer or technical support in a technical and commercial environment.
• Experience of cross functional collaboration between technical, service delivery, support and commercial facing teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills Java, PHP, C, NET, HTML etc for effective implementation of the CyberSource products and services.
• Intermediary working knowledge of the following scripting languages, JavaScript, flash and PNG.
• Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail
• Excellent communication & negotiation skills
• Fully fluent in mainstream software applications for writing, presentation, data management

Preferred Experience:
• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
• Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile)
• Fluent English

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.