The Consultant, Risk Solution Services will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions
Communication and Presentation
- Communicates professionally, succinctly, independently, and with relevance based on audience and topic
- Shares efficiencies and best practices with colleagues
- Provides appropriate detail and can confidently communicate at the executive level
- Operates independently and influences others within Risk Solutions Services regarding practices, procedures, and policies
Consulting Expertise
- Drives client revenue optimization by leveraging relationships and strategies that align with Risk Solutions Services goals, automation, and retention objectives
- Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
- Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
- Remains proficient and is an early adopter in complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
- Anticipates fluctuations and proactively identifies anomalies with business relationships
- Advocates productively on behalf of the client about product feedback and enhancement requests
Solutions Delivery
- Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules (other than policy scenarios)
- Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
- Identifies and influences clients and internal business partners to explore Risk Solutions Services and complementary Visa product offerings
- Remains proficient in Visa and partner integrations, order and technical flow, and support resources
- Understands how client strategies and risk configurations potentially impact Visa revenue
- Evangelizes the value of Risk & Identity Solutions and Risk Solutions Services by participating in pre-sale and proof of concept engagements
- Embodies industry best practices
- Manages projects or processes and provides guidance to colleagues
Analysis, Data, and Reporting
- Increases automation by leveraging internal features and available client attributes
- Aligns acceptance and fraud KPIs with Risk Solutions Services objectives
- Uses Business Intelligence tools to continually highlight client return on investment
- Processes ad hoc requests and uses existing functionality to accomplish goals
- Contributes to the continual enhancement of analytical tools
Industry Knowledge
- Builds industry knowledge through internal and external resources
- Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
- Understands regional risk regulations
- Remains current on global competitive landscape
- Confidently consults clients on how payment ecosystems work
- Uses knowledge of competitive landscape to shape solutions delivery
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Working in eCommerce payment industry
- Collaborating on and with enterprise-wide products, projects, and programs
- Deriving insights and action items through analysis
- Providing Solutions Delivery/professional services
- Proficiency in Microsoft 365 (Office)
- Exceptional presentation, consultative, and communication skills
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,100 to 154,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
