Sr. Property Manager (Commercial)

ESSENTIAL FUNCTIONS:

• Oversee day-to-day operational management of buildings and grounds consistent with CIM policies and procedures, approved budgets, business plans and management direction.
• Develop property business plans and annual operating budgets with a focus on increasing revenues, controlling costs, and maximizing the leasability of the property accurately and on time.
• Achieve customer service excellence through tenant-focused relationship programs and processes that exceed guest expectations. Lead your team to anticipate tenant needs, assure positive and prompt responses to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
• Ensure tenant compliance with all lease terms. Review all leases and track priority sections regarding co-tenancy, kick out clauses, exclusive use clauses and NNN caps. Review and approve annual CAM Estimates and Reconciliations.
• Prepares and delivers timely, accurate and complete financial reporting requirements. Forecasts management plans and prepares monthly performance reports, providing all necessary details and variance explanations.
• Manages vendor relationships effectively to ensure service expectations and contract obligations, including bid and insurance requirements. Provide quality-control oversight, implement cost-containment initiatives and liaison between tenants and third-party service providers as necessary. Contract with outside vendors, develop scope of work documents for contracted services, competitively bid services including regular re-bidding of recurring services. Monitor contractor performance and ensure contract compliance.
• Perform financial management and recordkeeping activities, such as:
-        Collecting rents and other receivables, invoicing tenants as permissible by the lease and aggressively pursuing delinquencies.
-        Manage payables, consistent with approved budgets, contractor/supplier performance, corporate accounting directive and expense containment initiatives.
-        Accurately report transactions using corporate accounting systems and methods in compliance with policies, procedures, and timelines. Maintain documentation locally for management review and audits.
• Lead risk management efforts to minimize exposure and losses.
-        Obtain certificates of insurance and waivers from tenants, contractors, suppliers and other third parties and assure adherence to safety guidelines pertinent to property visitors, tenants and employees.
-        Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident-avoidance initiatives.
-        Provide post-accident follow-up including reporting, investigation and liaison for insurance, legal and incident prevention purposes.
• Demonstrate excellent communication skills in both verbal and written interactions with all internal and external parties. Function as liaison between assigned property and CIM investment team, leasing representatives, development personnel and other internal parties. Support activities may include but are not limited to:
-        Assure space is in show-ready condition, provide input as leases are negotiated and provide cost estimates for landlord work.
-        Participate in due diligence activities.
-        Gather and analyze financial and statistical data for decision making.

SUPERVISORY RESPONSIBILITIES:

• Direct supervision, management, and oversight of Assistant Property Manager, Property Coordinator, and all on-site maintenance staff at assigned properties.

EDUCATION/EXPERIENCE REQUIREMENTS (including certification, licenses, etc.):

• Bachelor’s degree in business, real estate, or related field strongly preferred.  Experience in lieu of degree will be considered.
• A minimum of five to seven years of successful, professional property management experience in a commercial office and or retail environment.
• A minimum of two years’ experience in a supervisory role.
• California Real Estate license and industry certifications (i.e., IREM, BOMA, ICSC) preferred.
• Demonstrated practitioner’s knowledge and skills in: 
- contract administration, lease administration, expense escalation practices, accounting and financial management and reporting, financial analysis, budgeting and expense management, business planning, risk management, tax assessments, tenant relations, construction and tenant finish activities, engineering and preventative maintenance, energy management, security, emergency procedures, garage and parking operations.

KNOWLEDGE, SKILLS, AND ABILITIES:

• COMMUNICATION SKILL REQUIREMENTS:
• Read and interpret language documents such as safety rules, operating and maintenance instructions and procedures manuals.
• Ability to communicate verbally and in writing with tenants and staff members, interview prospective employees, train subordinates, communicate performance expectations and provide regular feedback on performance.
• Ability to read, analyze and interpret complex and technical materials such as vendor contracts, lease abstracts, financial reports and/or legal documents.
• Ability to effectively present information to top management, public groups and/or business owners, tenant groups.
• Ability to respond effectively to the most sensitive inquiries or complaints in a timely manner.


MATHEMATICAL SKILL REQUIREMENTS:
• Must be able to apply math skills in recommending budget figures, assessing budget-to-actual variances, computing rent reconciliations, completing base year calculations, evaluating contractor bids, administering compensation, completing management reports, etc.
• Ability to calculate figures and amounts such as percentages, areas, ratios, etc.


REASONING SKILL REQUIREMENTS:
• Ability to apply sound judgment to issuing and/or carrying out instructions.
• Solve varied business problems inherent in supervisory activities and oversight of suppliers, vendors and/or contractors.
• Ascertain tenant needs and develop strategies to meet those needs.
• Make sound property decisions from market-based projections using knowledge of commercial real estate markets and interpretation of current trends.


TECHNICAL SKILL REQUIREMENTS:
• Proficient in Microsoft Office, especially Excel, PowerPoint, and Word.
• Experience with Yardi, Nexus or similar software preferred.
• Prior experience with maintenance or service ticketing system software such as Angus AnyWhere preferred.

PERFORMANCE METRICS:

• Meet stated Investments approved operating budgets based on leasing objectives, cost control and annual NOI.
• Complete owner reports and other required corporate reporting requirements on time.
• Ensure accounting deadlines are met for Yardi lease input, move outs, reserve and write-off of bad debt.
• Tenant questionnaires and corporate surveys where applicable.
• Provide compliance with the Property Management and Services Agreement.
• Ensure compliance with Property Management Standard Operation Procedures as developed by the company.
• Positive, innovative approach to problem solving.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proven ability to work independently as a leader and as a team member.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise excellent judgment and discretion.
• Adaptable. Must be able to cope with shifting priorities, difficult situations, maintenance emergencies and deadlines.