Sr Program Specialist, Partner Engagement

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play.

The Team: 

Come join ServiceNow’s Partner Enablement Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.   

The Role: 

· The Sr. Program Specialist, Partner Engagement will help refine, or reimagine, the tools, resources, and knowledge necessary to enable the ServiceNow partner ecosystem.  This person will help drive the right enablement resources at the right time to partners; to help them reduce ramp-up time and sales cycle for quick scaling.  This person will learn and come to deeply understand existing ServiceNow products, partner sales approaches, and implementation requirements to provide continuous improvement across all new product offerings, Family and Store releases. GenAI will be at the forefront of what you will be delivering.

· The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving, executing and tracking partner enablement.

· A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

RESPONSIBILITIES 

· Execute and coordinate Family Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner

· Execute and coordinate Store Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner

· Execute and coordinate the introduction of all new products (NPI), supporting Partner Capacity and Practice targets.

· Lead the Program Management for our Partner Enablement plan with GenAI.

· Track and update internal new product tool, as well as any other tool or deck with the latest status for NPI/GenAI so that leadership understands the output of our efforts in a timely manner. Identify any risks on time and inform leadership of any mitigation plans.

· Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solutions and Partner Programs) to ensure a holistic Partner approach 

· Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion) 

· Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources

· Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps 

To be successful in this role you have:

· Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners 

· Bachelor’s degree required; MBA or advanced degree preferred 

· PMI-PMP certification is a plus 

· An understanding of what motivates our partner community, our internal stakeholders and our sales organizations 

· Familiarity with customer/partner relationship management system analytics

· Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities 

· Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization 

· A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career 

· Passion for Partners and the ServiceNow Community 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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