Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Role Overview:
The Coupang Catalog Team is responsible for hosting billions of products in Coupang’s catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.
We are seeking a Senior Program Manager to lead our Catalog listing audit efforts across the business. This role is a high-impact role that contributes directly to improving the overall quality of the catalog, which has a direct impact on our customers, both sellers, and buyers. This role is also expected to be a people leader, managing a team of auditors and ensuring the quality, trustworthiness, and safety of our catalog listings.
Key Responsibilities:
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Catalog Audits: Conduct daily reviews and audits of the customer experience related to catalog listings to ensure consistency and quality.
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Defect Identification: Proactively identify potential defects related to catalog merging, grouping, listing quality, trust, and safety.
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Defect Routing: Ensure that identified defects are promptly routed to the appropriate teams for immediate triage, in-depth root cause analysis, and timely resolution.
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Reporting: Regularly report on the status, insights, and progress of identified and resolved defects, providing meaningful analytics and actionable recommendations.
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Stakeholder Communication: Liaise with various teams across the business to address concerns, provide feedback, and ensure that the necessary changes are implemented effectively.
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Managerial responsibilities: Lead and manage a team of Catalog Audit Operations Specialists with respect to project assignment and quality management.
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Continuous Improvement: Identify opportunities and recommend strategies to enhance the audit process and overall listing quality, always aiming for excellence.
Basic Qualifications:
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Bachelor’s degree in Business, Information Systems, or a related field.
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Minimum of 6 years experience in program, project or product management.
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Demonstrated expertise in e-commerce, or a similar domain.
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Strong analytical, reporting, and problem-solving skills.
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Exceptional communication skills, both written and verbal.
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Ability to work independently and prioritize tasks effectively.
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Proficiency with data analysis tools and software.
Preferred Qualifications
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Fluent in English and Mandarin
Recruitment Process
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Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
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The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
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Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
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This job posting may be closed prior to the stated end date for application if all openings are filled.
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Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
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Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
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