Sr. Professional Services Consultant

*This position can be remote within India*

Who we are…

In Services, our focus is helping customers get the most value from ScienceLogic solutions.  We are obsessed with driving an exceptional customer experience while engaging with our customers to build a strong foundation using ScienceLogic products.  Waking up in the morning to help our customers and colleagues achieve success excites us!  

What we’re looking for…

As a Senior Professional Services Consultant, you will be comfortable driving and delivering upon the global Services strategy and have experience in continually improving our practices to present exceptional Customer Experience with tangible results. You are strong individual who motivates and assists team members, focus on cross functional collaboration, knowledge creation, teamwork and community participation while driving high levels of customer satisfaction. To your core, is a customer first ethos, and an ability to adapt practices to meet changing customer needs. 

Working closely with Global Services peers, CXS Leadership, customers, engineering, and sales teams, you will leverage your technical, analytical, process, and strategic skills towards delivering high impact support value for all customers.

What you’ll be doing…

• Strategize, plan, and deploy ScienceLogic solutions for our customers.
• Ensure implementations are delivered with well-defined objectives to accelerate time to value, including Requirements Analysis, Solution Design, Use Case Configuration, Solution Validation and Testing,  Mentoring and Knowledge Transfer and Operational Deployment
• Develop and implement innovative ideas exceeding customer expectations with service standards
• Data Driven: We love data because it helps us understand how we’re doing.  You will be responsible for the development, execution and tracking of standard operating procedures and metrics.  Perform daily, weekly, monthly and quarterly operational analysis and report findings
• Collaborative – leads communication with teams, individuals or organizations to achieve mutually beneficial outcomes
• Adaptable – flexibility to adjust and question one’s approach to meet the ever-changing demands of fluid situations
• Communicate organization goals and objectives - set team and individual goals in accordance with overall organizational goals

Qualities you possess…

• Customer Obsessed –seeks the highest levels of customer experience when prioritizing and leading work 
• 8+ years’ experience in a global services and/or Support role helping Fortune 500 companies or customer service industry, product support, IT Admin support, consulting, systems or product development
• Growth mindset with a bias towards action
• Iterative - We seek leaders that question everything we do seeking constant iterative improvement.  You have the power to make change.  We value and reward new perspectives and ideas
• Have exceptional customer-handling skills
• Proven internal and external executive level communication skills 
• A bachelor’s degree in engineering, business management or equivalent work experience
• Nice to have a Knowledge of ITOM/ITSM, Cloud, hybrid, SaaS and on-premise environments.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com