About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
The Product Ops team is the catalyst between product and User Services. We maintain a user first mindset and are responsible for ensuring smooth product launches through leadership and partnership with Operations, Engineering, Product and Design teams. We also represent the voice of our users back to our product teams in order to enhance the product roadmap and user experience.
What you’ll do:
- Build and maintain strong relationships with stakeholders
- Analyze data and report insights & trends to several cross-functional teams across the company
- Work directly with Product to thoroughly understand experiments, upcoming product changes, and roadmaps and communicate those with internal stakeholders
- Strategize on ways to improve user experiences by prioritizing top issues and feedback about the product and core features
- Collaborate within a cross functional working environment
- Experience leading and owning cross-functional projects that improve a user experience or solve a problem within workflows, tooling, user support or enforcement
- Experience advocating, negotiating and driving results amongst competing priorities and metrics
- Ability to leverage data in decision making
What we’re looking for:
- 5+ years of experience in operational roles
- Demonstrated experience collaborating and influencing cross-functional partners with data to improve end user experience, and launch high quality products
- Displayed experience developing/updating and evangelizing operational processes to drive efficiency and grow throughput at the team/group/org level
- Hefty understanding of the product development lifecycle, from ideation to launch, with a focus on integrating user feedback.
- Solid project management skills
- Strong experience with roadmap, project management, or collaboration tools or wikis like Asana, JIRA, or similar.
- Organizational wizard with strong attention to detail.
- Experience working in a fast-moving environment, managing multiple projects within tight deadlines.
- Action-oriented collaborator who can effectively communicate and work with people across different teams, roles, and functions.
- Possess a consultative mindset and strong presentation skills for effectively communicating with stakeholders.
- Ability to operate effectively and autonomously in time-critical ambiguous situations with minimum guidance.
- Excellent written and verbal communication skills, including the ability to work with technical and non-technical individuals and present at meetings or trainings.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration up to 4x per year and therefore can be situated anywhere in the US.
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Our Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete
this form for support.
