AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
Who Are We Looking For?
We are seeking a customer-obsessed Senior Product Manager - Service Foundations to lead innovation in foundational infrastructure. The Service Foundations (SF) team unlocks innovation via cloud services (AWS ECS) and accelerates growth within our platform-first (API-first) development ecosystem. The SF team improves service ownership practices across AppFolio by advocating for the developer (our customer) and reducing friction across our service ecosystem. The SF team also transfers and/or absorbs operational responsibilities for essential (foundation) services. This is a multi-faceted role spanning services in search, information architecture, entitlements, authentication, authorization, message queueing, and service infrastructure.
You will lead the product charter for ensuring all teams can “Build the Platform as a Product.” You will ensure teams can deliver a collection of shared tools, services, and components that achieve product market fit across AppFolio. Our technology platform is built on a foundation of highly-available cloud services, self-service APIs, shared tools, knowledge and support that the entire ecosystem can utilize to create high-quality solutions and experiences.
What You’ll Do
- Contribute to building and delivering the vision, strategy, and product roadmap for Service Foundations guiding principles that steers APM product teams to build platform-first.
- Inspire and motivate a team of senior engineers to achieve ambitious outcomes, removing obstacles along the way
- Work closely with cross-functional teams from engineering, data science, design, marketing, customer success, finance, legal and more
- Understand and influence the roadmaps of other product teams and our broader product strategy
- Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal partners to APM executives, employees to customers
- Make tradeoff decisions based on technical and business insights and experimentation
- Dive deep into the technical details of our infrastructure stack, mastering its intricacies to make data-driven decisions
- Collaborate with engineers to build scalable systems and novel control solutions that customers and internal teams interact with daily
- Supervise and measure launched products and feed insights back into product development process to drive growth
What We’re Looking For
- You have a track record of shipping great experiences that lead to discovery and high adoption in a role similar to this one
- You have experience understanding needs of internal teams and can create leverage across teams through building reusable capabilities
- You are customer-obsessed and want to spend a ton of time with customers and developers so that you can reduce friction and increase availability across the AppFolio ecosystem
- You know when to rely on intuition and when to rely on data
- You truly care about the business results of what you build, not just the elegance of the technology
- You are an excellent verbal and written communicator
- You’re technical enough that the engineers you work with regularly forget you're a PM
- You thrive in a cross-functionally collaborative environment. You will work closely with functions like sales, marketing, customer success, engineering, design, and finance.
- You are intellectually curious and fascinated by innovative businesses, how they grow, and the technology they need to accelerate that growth
- You have a deep commitment to craft & product excellence
You’ll love this job if you:
- Are adaptable and enjoy change - we have all the opportunities and challenges an established yet rapidly growing company faces
- Love learning - our industry and technology space is always evolving, the technologies we support are numerous
- Are intellectually curious and value critical thinking - the Why behind the What is important to you
- You find crisp paths forward through uncertainty, ambiguity, constraints, and obstacles.
- Focus on outcomes - Outcomes take priority over outputs
What We Offer
- This is a high impact role - you’re contributing directly to the long-term growth of the product and company
- The team is awesome! Like, really really awesome!
- Work hybrid in SB or SD, or fully remote. The team itself is fully distributed.
- Competitive compensation and equity packages
Location
Find out more about our locations by visiting our site.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $138,400 - $173,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here. We accept applications on an ongoing basis.
