Objectives of this role
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least
5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
2 years of work experience with a PhD
Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or at least
5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
2 years of work experience with a PhD
• Bachelor's degree or equivalent experience in business, engineering, or related
field.
• Minimum of 7 years of experience in program management, partner
management, or product management in the payments, fintech, or technology
industry.
• Excellent communication, presentation, and negotiation skills, with the ability
to influence and collaborate with stakeholders and partners.
• Proven track record of delivering results, managing complex projects, and
supporting cross-functional teams.
• Analytical, and creative thinker, with a customer-centric and solution-oriented
mindset.
• Self-motivated, adaptable, and resilient, with the ability to work in a fast-paced
and dynamic environment.
• Process Improvement background (Six Sigma, Lean, etc)
Required skills and qualifications:
• Demonstrated leadership, managerial and collaboration capabilities
• Experience in Software as a Service (IVR, WFH, Agent Routing)
• Experience Contact Centers (Microsoft and Genesys) and Contract
Management (i.e Icertis)
• Strong experience in a dynamic product management role
• Proven success in overseeing all elements of the product development
lifecycle
• High effectiveness in managing cross-functional teams
• Previous experience in CRM strategies and implementation
• Writing and editing skills, combined with strong presentation and public
speaking skills.
• Previous experience building strategies and implementation.
• Product management skills: developing, managing and prioritizing a
roadmap and backlog, taking into account competing business needs.
• Strong analytical skills along with project management and planning skills
• The role requires strong leadership, interpersonal, communication skills,
and the ability to work collaboratively with others in cross-functional teams
to implement and assess the operational impact of changes to
processes/procedures.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.