Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.
Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
Reporting to the Senior Director, Product Digital Banking and working alongside senior management, the Senior Product Manager is responsible for devising strategies and launching agile initiatives to develop Equitable Bank’s digital channels – specifically online banking and mobile banking. Leveraging an ability to organize and motivate teams within an incremental delivery environment, she/he will work with Product lines, Bank Stakeholders and Software Developers to translate customer journey directives into actionable backlog deliverables, and follow through to completion.
The Core Responsibilities!
- Assisting in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience.
- Deliver new products and features in digital channels.
- Assist in the running of the digital channels day-to-day, ensuring their availability to customers.
- Maintaining industry and competitive awareness.
- Supporting the team in delivering a leading, intimate customer experience in the digital channel.
- Managing various vendor relationships.
- Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality.
- Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements.
- Assist in the development of product roadmaps. Author, refine and approve backlog items, with clearly articulated acceptance criteria.
Let's Talk About You!
- Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
- MBA or other graduate degree a plus.
- 10+ years of Canadian Financial Institution experience leading online and/or mobile banking channels (or equivalent experience) in a role such as Product Manager or business analyst (BA).
- Familiarity and expertise with consumer banking technology.
- Experience in working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams.
- Understanding of and experience in employee JIRA workflow processes and associated ticketing processes and systems used to deliver change.
- Understanding of workplace collaboration tools to achieve efficiency.
- Understanding of Canadian banking regulatory context.
- Proven track record of delivering customer-facing service enhancements on a large scale.
- Familiarity with user experience & design principles, specifically for digital interactions.
- Familiarity with the mobile ecosystem (app stores, mobile payment technologies, etc.) is ideal.
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
