Sr Outbound Product Manager

TEAM

Help shape the future of asset management. Join the product team that launched two of the fastest growing solutions in ServiceNow history. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable, seek to learn from our customers and are constantly evolving. We are passionate about our asset management solutions, and we live to help our customers get to value as efficiently as possible. We have high expectations and a career at ServiceNow means challenging ourselves to always be better with a growth mindset.

ROLE

The Outbound Product Manager resides within the Asset Management Business Unit. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Analysts, Sales, Marketing, Customer Outcomes, and Partners.

If you are passionate about product strategy, customers, and enjoy developing solutions that enable customers to advance their asset management maturity, this role is for you!

WHAT YOU GET TO DO IN THIS ROLE:

Drive Adoption and Leading Practices: Build leading practices, adoption frame works and governance models to accelerate customer journey to value.  Develop telemetry, content and real-world guidance to customers and partners on: IT Asset Management (ITAM), Software Asset Management (SAM), SaaS Management, Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Enterprise Asset Management (EAM).

Be the Voice of the Customer: Build relationships with customers through early adopter programs, executive briefings, understand their business goals, pain-points and vision. Demo and present at conferences, user groups and customer workshops. Champion the voice of the customer to the rest of product management, sales and marketing organization to influence strategic direction of the business and product roadmap.

Develop Product Strategy: Evaluate competitive and market data to develop a point of view on product priorities and capabilities. Brief analysts and technology partners to communicate comprehensive understanding of the product’s market position and opportunities.

Drive Go to Market Activities: Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Evangelize core positioning and messaging for the product and seek to capture customer value stories.

Create and Grow Partnerships: Explore and support workstreams with technology partners providing solutions which solve unique asset management problems for customers. Help develop new technology partner and alliance relationships that align well with product strategy.

Qualifications

To be successful in this role you have:

5+ years of product management, consulting, or analyst experience in IT or enterprise asset management. An asset management practitioner with a demonstrated passion for growing and evolving their field should also apply.

Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with partners and customers.

Demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that adoption strategy.

Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, help guides, and how to videos.

Proven ability to influence cross-functional teams without formal authority.

Have demonstrated the ability to solve complex problems.

Be willing to travel up to 10% of the year to industry conferences or customer executive briefings

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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