JOB SCOPE
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong & advanced execution and analytical abilities. This role works independently and receives minimal guidance.
RESPONSIBILITIES
Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.
Respond to and resolve IP network issues within the timeframe of severity level agreements.
Deploy client solutions and network design implementations.
Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.
Take initiative to proactively discover potential network impacts!
Participate in or lead problem resolution and root-cause analysis.
Participate in tasks related to change, incident, and problem management.
Document, create and maintain operational runbooks based on best practice and from knowledge & experience gained from day-to-day operations for continuous operational improvement.
Conduct internal technical briefing & training for level1 and level2 network operations team.
Deploy and document changes in accordance with problem and change management process.
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.
Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
Perform weekends shift duties on rotational basis.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
BASIC QUALIFICATIONS
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
PREFERRED QUALIFICATIONS
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in engineering, computer science or a related field
Minimum of 5 years experience in network support & administration
Professionally qualified or equivalent with related professional experience or equivalent combination of education and experience. CCNP is mandatory.
Have good technical problem determination ability, analytical skills, exceptional system implementation, installation, and disaster recovery planning and ongoing administration experience.
Good working knowledge on routing protocols such as TCP&IP, MPLS, BGP, EIGRP & OSPF.
Good working knowledge with network packet analysis using Wireshark or similar tools.
Working experience on Security and WAN&LAN technologies
Good working knowledge in F5 LTM>M, Cisco Catalyst & Nexus switches, Arista switches, Cisco & Juniper routers, Cumulus.
Experience or background with automation using Ansible and & or Python would be desired.
Experience in using network tools like SolarWinds (creating & maintaining dashboards), Netbrain (creating & maintaining runbooks) and NetScout would be desired.
Experience or background with AWS and Kubernetes with networking focus.
Experience or background with SDN technologies such as Versa SD-WAN.
Working experience with DNS tools, Neustar and & or Terraform
Working experience with CDN providers such as Cloudflare or Akamai
Experience in an application hosting or data center environment.
Experience maintaining highly available and highly secure networks.
Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills
Sound planning, organizational, and problem-solving skills.
ITIL certification preferred with good understanding of change, incident, and problem management process.
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
Willing to work as a team and share responsibilities where needed.
Ability to convey network concepts and issues to both technical and non-technical audiences.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
