We are looking for a client-focused Senior Manager to lead the Global Client Services technology team in Bangalore, India.
In the role, you will play a crucial role and be responsible for driving and supporting the Client Services transformation initiatives. The role will require collaborating with teams across various locations, ensuring the alignment of technology and business objective and key results (OKRs), and delivering technology-enabled solutions.
This role will be responsible for delivering modern, large-scale, complex services and products for the Global Client Services business. The role will provide hands-on leadership, fostering a culture of cross-functional collaboration and engineering excellence. You will focus on defining, executing, and quickly delivering functional and non-functional features at scale.
The position will be based in Bangalore, India. This role will report to the Director of Technology – Global Client Services
Key Responsibilities -
- Partner and large initiatives to architect, enhance, and build scalable CRM platform and products, in an agile development environment.
- Hire, retain and grow high-performing and diverse global engineering teams.
- Develop a culture of high levels of accountability and ownership with the team.
- Present technical solutions, capabilities, considerations, and features in business terms.
- Effectively communicate status, issues, and risks in a precise and timely manner
- Drive projects that require hands-on Microsoft Dynamics CRM knowledge and experience
- Drive solution and technical architecture discussions with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms.
- Lead development teams on projects and be responsible for end-to-end execution of roadmap commitments.
- Excel in partnership with technical project managers, and product leaders on requirements workshops and grooming, and help define joint product/technology roadmap.
- Contribute to financial planning for new and existing initiatives working closely with vendors, sourcing, professional service providers.
- Collaborate across engineering teams and leaders such as Operations and Infrastructure (O&I), Cybersecurity and platform teams.
- Own measurable functional, strategic and operational goals and priorities.
- Manage multiple projects and initiatives with competing timelines and demands.
- Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity.
- Able to work on multiple projects and initiatives with different/competing timelines and demands.
- Effectively communicate status, issues, and risks in a precise and timely manner
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 10+ years of work experience with a bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD.
- At least 8+ years of hands-on experience in solutioning and implementing CRM solutions (Sales or Service) with Microsoft Dynamics.
- Exposure and experience leading cross-functional technology initiatives facilitating collaboration across Product and Technology organizations.
- Excellent communication skills with the ability to present complex ideas clearly and concisely.
- Experience in setting and tracking technical goals, operational SLA/OLAs, and KPIs.
- Excellent leadership and team building skills.
- Experience in navigating complex organizations to identify and meet business and customer needs.
- Proficiency with Agile methodologies and software development lifecycle principles.
- Proven experience delivering large-scale, highly available production software.
- Strong technical experience in Microsoft Dynamics CRM - Sales and Service Hubs, Azure DevOps, Portals, Power Apps etc.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
