About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
We are looking for a Senior Manager to build out our Risk Management function within the Strategy & Ops team of Trust & Safety. This leader will be responsible for overseeing the evaluation, monitoring, and mitigation of Trust-related risks when new products and features are being developed. This role will be a sole contributor while assessing the business needs to potentially grow the function. The leader will be instrumental in shaping how we manage risk across our platform, ensuring the high standards of safety, security, and trust. You will partner with stakeholders to ensure that the teams will operationalize processes.
What you’ll do:
- Establish new Trust & Safety Risk Mitigation function: develop, build, and lead new risk management frameworks and initiatives across Trust & Safety as well as with our Product partners
- Create ways to both proactively and reactively asses risks
- Design and manage a scalable intake process for identifying and addressing potential trust and safety risks associated with new product launches/features. Collaborate across departments to ensure proper review and holistic approach
- Partner closely with engineering, product, and operations teams to integrate Trust & Safety assessment into the product development lifecycle. Ensure the new features, products, and platform changes are reviewed, trust-approved, and operationalized before launch
- Determine headcount recommendations and hiring needs for the risk management function
- Create process documentation
- Collaborate and communicate effectively with internal stakeholders, such as product, engineering, vendor management, legal, operations, finance and other teams on risk planning
- Investigate results that do not align with expectations and share insights on appropriate corrective action that will strengthen business performance
- Prepare and lead instructional and educational presentations
- Drive improved process management and decision-making processes over time
What we’re looking for:
- Excellent communication skills and the ability to clearly communicate messages that link business issues, risk, strategy, and solutions
- Demonstrated ability to effectively analyze and interpret relevant business and resource information to support decision-making processes with experience in risk assessment and/or Trust & Safety processes
- Track record of delivering results; superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
- Experience using project-related tools (Jira, Smartsheets, Excel)
- Knowledge of Trust & Safety preferred
- 5+ years of relevant experience in program management, risk management, and or Trust & Safety
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
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Our Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete
this form for support.
