We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.    

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.  

Job Title: Senior Manager, Seller Operation Management

What will you do?
The Seller Operation Management team ensures a secure and high-quality marketplace by monitoring seller activities, enforcing policies, and driving operational improvements. This role focuses on three key areas: Seller Performance Management, Product Gating, and Intellectual Property Rights Monitoring to enhance marketplace compliance.

Key Responsibilities:

Performance Management
• Enforce seller policies, including sales suspensions, reinstatements, and appeal reviews.
• Develop and implement operational strategies to improve seller performance and compliance.
• Optimize internal processes through SOP development and process enhancements.
• Analyze seller performance data to identify trends and implement improvement initiatives.
Product Gating & Seller Verification
• Verify sellers and assess distribution channels for specific categories and brands.
• Conduct pre-gating checks on product listings to ensure compliance before sales approval.
• Monitor and re-evaluate previously approved sellers and products for compliance violations.
• Prevent policy circumvention by detecting unauthorized product registrations and seller connections.
Intellectual Property Rights Monitoring
• Monitor and investigate counterfeit product listings to prevent IP infringements.
• Handle customer and internal reports related to counterfeit products.
• Utilize monitoring tools to detect and remove counterfeit listings.
• Track high-risk sellers and take preventive actions against repeat offenders.

Essential Qualifications:
• 8+ years in e-commerce operations, seller management, policy enforcement, or risk management
• Ability to manage diverse tasks and adapt to a fast-paced, dynamic environment.
• Excellent command of English; proficiency in Korean is a great plus.
• Ability to manage complex and evolving marketplace challenges.