As a Sr. Manager, you will lead and develop a high-performing team responsible for driving scientific and technical excellence, business acumen, and customer adoption across the Synthetic Biology (SynBio), and BioPharma portfolios. This position will play a pivotal role in enabling global strategy execution, aligning scientific development initiatives, and enhancing customer engagement to accelerate portfolio and cross-portfolio growth.  The role will focus on improving team efficiency and training to deliver consistent, high-quality support to customers worldwide. 

This role spans the AMER and EMEA regions, fostering a collaborative and high-performing team environment that supports diverse customer needs across geographic and market sectors. You will work closely with cross-functional teams, including sales, marketing, and product development, to ensure customer needs are met while aligning with company objectives.

What You’ll Be Doing

• Drive professional growth, efficiency, and consistent performance within the global FAS/Scientific Development team supporting SynBio and BioPharma portfolios.
• Develop and execute a strategic plan to help the commercial org drive portfolio adoption across all markets.
• Align with senior commercial leadership to determine long-term strategic priorities and ensure success in revenue growth and customer engagement.
• Drive technical training and efficiency improvements for the global Scientific Development team and Sales team to ensure exceptional customer support pre- and post-sales.
• Ensure effective representation at global conferences and trade shows, highlighting Twist’s capabilities in SynBio and Biopharma.
• Act as a key applications expert contributing to product and service development, collaborating with R&D and internal stakeholders to explore new capabilities and address emerging opportunities.
• Contribute to and deliver technical collateral, including publications, white papers, product literature, and training resources to support global commercial teams and revenue growth.
• Define and track KPIs to measure team productivity, customer success, and business impact.
• Streamline processes and workflows to enhance efficiency, technical support, and knowledge sharing across regions.
• Foster a culture of collaboration, professional growth, and technical excellence.
• Manage team schedules, ensuring efficient deployment to meet customer needs.
• Ensure the team provides tailored solutions for diverse customer applications
• Act as an escalation point for complex technical issues, coordinating with internal R&D and support teams as necessary.
• Manage budgets and resources for team operations, including travel and other needs.
• Ensure compliance with company policies and quality standards in all interactions.

Qualifications:

• Education: Ph.D. or equivalent experience in Life Sciences, Molecular Biology, Synthetic Biology, Bioinformatics, or a related field.
• Experience:
• Minimum of 10 years of experience in technical or scientific roles within SynBio with BioPharma experience.
• Experience developing and deploying scientific strategies to drive product adoption globally.
• Prior managerial and/or supervisory experience 
• Skills & Competencies:

• Strong technical knowledge of SynBio, and BioPharma workflows.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage complex, global projects and align stakeholders across regions.
• Proven ability to interact and communicate effectively with stakeholders up to C-level, both internally and externally.
• Ability to analyze data, define KPIs, and make data-driven decisions to improve team efficiency and customer outcomes.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.