Sr Manager, Product Management

ServiceNow is looking for an outstanding product management leader to drive product planning and execution of new applications in the Global Cloud Operations organization. This leader will closely partner with leaders in Site Reliability Engineering, System Administrators and other Operations teams. The leader will manage a portfolio of products and tools for the Global Cloud Operations team.

The candidate must be someone who has a passion for the Operations domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance

What you get to do in this role:

• Partnering with cross functional teams to formulate product plans and execute on product roadmap.
• Partner with the design and engineering to build applications that solve Operations organization challenges.
• Leverage knowledge of existing ServiceNow applications and capabilities to ensure the most efficient delivery of applications.
• Partner and influence horizontal applications and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio.
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Ability to influence at Senior Leadership levels and deliver on product aligned to the strategic direction of the organization.
• Manage a global team of product managers across the globe.
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”).

To be successful in this role you have:

• 10+ years of experience in enterprise SaaS application software including roles in Product Management, Application Development, Technical Program Management and Project Management
• ServiceNow platform experience preferably with Cloud Operations background.
• Strong Product Management and leadership skills.
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Ability to work hands on, starting small, and scaling up over a period of time.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Candidates with previous ServiceNow experience strongly preferred.

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For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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