Sr. Manager, Management Consultant, Visa Managed Services

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Managed Services (VMS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to enhance performance and increase profitability.  VMS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs).  As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VMS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

What a Sr. Manager, Management Consultant, Visa Managed Services does at Visa:

Reporting into the Head of Visa Consulting and Analytics Hong Kong, the Sr. Manager will provide end to end enablement support for local and regional managed services projects focused on helping our clients drive value from their Visa product portfolios. You will play a key role in scaling VMS services and develop go-to-market plans in collaboration with subject matter experts from around the organization. To succeed in this role you will need to excel in project management and managing stakeholders and fostering cross-functional collaboration.

Key Responsibilities include:

• Able to shape initial proposed solution for complicated opportunities.
• Lead and manage different project teams to maintain high team morale
• Able to lead the delivery of a small project or a team in a complicated project with support from internal resources and external vendors.
• Defining the scope, understanding clients’ objectives, framing the problem or opportunity.
• Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.
• Synthesizing analysis to determine gaps, issues, opportunities.
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.

Projects you will be a part of:

• Manage and execute customer engagement programs to drive acquisition, activation, usage, balance build and retention.
• Develop operating models and resourcing plans for consistent in-market delivery at scale.
• Drive improvements in client digital enablement capabilities to enhance consumer’s digital experience.

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programs, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will need:
• 10+ years of relevant experience in financial services industry, payments, consulting or similar field.
• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.
• Excellent communication, storytelling, and presentation skills.
• Experience managing complex projects in matrixed organizations.
• People management
• Experience in the product marketing lifecycle from customer profile analysis to initiative development, campaign planning, execution, and post campaign measurement.
• Implementation experience of a product or program within financial services. Experience with a card issuer or acquirer a plus

What will also help:
• Experience in team / people management to lead and mobilize project teams
• Entrepreneurship mindset to prospect opportunities while maintaining P&L
• Proven experience in delivering growth for financial services products.
• Strong knowledge of the financial services ecosystem in Hong Kong. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.