Primary Function of Position:
Expand the utilization of Intuitive Surgical technologies within territory by partnering with customers and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. The Sr. Manager of Genesis Programs will oversee a team of field-based consultants, trainers, and Genesis Managers to drive excellence in sustainable robotic surgery programs. This role emphasizes the delivery of best practices focused on standardization, operational efficiency, and safety, ensuring high-impact outcomes across all initiatives.
Roles & Responsibilities:
- Collaborate strategically with leadership and ecosystem stakeholders to assess market trends and operational needs, enhancing the optimization of Intuitive products as an integrated solution offering.
- Work with leadership to design and implement scalable strategies that maximize Genesis program impact within the market.
- Oversee strategic initiatives within customer accounts across the territory, ensuring successful implementation and measurable impact.
- Manage costs, staffing, and operational methods, with oversight of subordinate managers as needed.
- Shape, adapt, and enforce company policies impacting immediate operations and potentially affecting broader organizational strategies.
- Manage and optimize budgets, as well as HR and financial administration for the Genesis team.
- Define and manage Genesis program implementation targets.
- Equip the sales team with best practices for Genesis program deployment in their territories.
- Contribute insights and support for product integration to marketing, product development, and regulatory teams.
- Recruit, train, and mentor regional Genesis managers and team members to drive high-impact, value-oriented initiatives.
- Regularly assess and enhance Genesis offerings and materials regionally.
- Present Genesis metrics and milestones at departmental and executive-level meetings.
- Quantify and report on the impact of Genesis initiatives, including ROI, effectiveness, and key performance indicators.
Required Knowledge, Skills, and Experience:
- 10+ years of professional expertise in delivering training, consulting, or services on complex topics and advanced technologies, with 3-5 years of impactful leadership experience.
- B.S./B.A. degree preferred, or equivalent clinical/medical qualifications or experience.
- Comprehensive knowledge of Intuitive’s technology platforms and clinical applications.
- Proven leadership success, ideally within the Genesis program.
- Extensive experience in customer management and account relationship building.
- Skilled in managing teams and leading training initiatives with measurable impact.
- Direct experience in managing customer accounts and nurturing client relationships.
- Strong mentorship abilities, with a track record of skill development in others.
- Demonstrated success in designing and executing training projects with tangible outcomes.
- Excellent presentation and organizational skills.
- Fluent in English and relevant local language.
- Ability to commit to travel, up to 70%.
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