Sr. Manager, Global Events - Experiential Flagship Events

See yourself at Twilio

Join the team as our next Sr. Manager, Global Events - Experiential Flagship Events.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio is seeking a dynamic and experienced Senior Manager, Global Events to lead our flagship event portfolio, including our annual user conference and subsequent regional events, Sales Kickoff, Sales Club, and other high profile events for our customers. This strategic role is responsible for crafting and executing a comprehensive event strategy that drives pipeline growth, accelerates world-class customer experiences, increases customer adoption, and enhances brand awareness in the market.

This role will require a strategic leader with a proven track record of delivering large-scale, impactful events that align with business objectives. This role will collaborate closely with cross-functional teams across marketing, as well as C-level executives and regional field teams across LATAM, EMEA, and APJ. This position reports to the Senior Director, Global Events. 

Responsibilities

In this role, you’ll:

• Develop and implement high-impact event strategies and experiences that align with Twilio's commercial business objectives and outcomes.
• Drive awareness, customer adoption, demand conversion, and community engagement through innovative and compelling event experiences.
• Operationalize innovation within B2B technology event marketing, ensuring that Twilio's events stand out in the industry.
• Continually assess and evolve event programs to create unique and memorable experiences that resonate with our audience.
• Lead and mentor a matrixed team of event professionals, fostering a culture of excellence and collaboration.
• Manage a portfolio of events, ensuring flawless execution and a seamless attendee experience.
• Collaborate with cross-functional and regional teams in LATAM, EMEA, and APJ to ensure cohesive branding and messaging across all events while tailoring them for local markets, ensuring relevance and maximizing regional impact.
• Oversee event budgets, timelines, and vendor relationships to ensure seamless delivery and high-quality execution.
• Utilize data and analytics to measure event success and inform future strategies.
• Stay abreast of industry trends and incorporate best practices into event planning and execution.
• Partner closely with product teams to align event content, product demos, and launches with the overall product roadmap and go-to-market strategy.
• Collaborate with sales leaders to integrate pipeline generation, customer engagement, and partner relationships into the event strategy, ensuring events contribute to revenue goals.
• Work with brand leaders to ensure all events align with Twilio’s brand identity and positioning, creating a consistent and powerful customer experience.
• Provide regular executive-level reporting on event performance, ROI, and impact on business objectives.
• Stay current on event industry trends and incorporate innovative approaches into Twilio’s event portfolio.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience in event management, with a focus on large-scale, global events as well as Internal Events including Sales Kickoffs and Sales Clubs.
• Proven leadership experience, managing teams and cross-functional collaboration.
• Strong communication and interpersonal skills, with experience working with C-level executives.
• Demonstrated ability to manage event strategy, execution, and post-event analysis.
• Experience working closely with product, sales, and marketing teams to align event goals with broader business strategies.
• Ability to manage budgets, timelines, and vendor relationships effectively.
• A strategic thinker with the ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to work independently as well as part of a team, collaborating effectively with colleagues from various departments.

Desired:

• Familiarity with Google Suite
• Experience managing events across multiple regions and an understanding of global event trends.

Location

This role will be remote but is not eligible to be hired in California, Connecticut, New York, New Jersey, Pennsylvania, or Washington.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $123,520 - $154,400.

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,720 - $163,400.

• Based in the San Francisco Bay area, California: $145,280 - $181,600.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until November 15, 2024 but may change based on business needs.