SKIMS is looking for a Senior Manager, Digital Product Ops to join our team and play a pivotal role in the success of our product development and operations. Broadly, the function of this role is to help the product team make decisions and deliver product with as much impact, velocity, and accuracy as possible.
You'll be responsible for overseeing operations of our product and design teams, ensuring smooth execution and delivery of our product roadmap. You will also drive cross-functional partnerships with multiple teams, product, and engineering to improve the quality of our products and the readiness and maturity of our operations.
You’ll champion the needs of the product team by creating and implementing processes and systems that ensure operational excellence.
Responsibilities:
· Drive alignment and drive product planning processes that map to long-range plans.
· Help the product team make decisions with greater accuracy and speed: including handling product discovery, customer insights, data deep-dives, and technical documentation analysis when required.
· Manage delivery and calendar for cross-functional initiatives
· Own monthly and quarterly review cadences, ensuring alignment to strategic objectives and transparency.
· Track and analyze product metrics to inform product strategy and drive business outcomes.
· Own broad alignment across product, marketing, and site merch on strategy, goals and focus for GTM efforts.
· Establish best practices and ways of working for the product organization and its interactions with cross-functional teams.
· Lead Product team operations including staff meetings, PM meetings, off-sites, operational rhythm.
· Identify problems across organizations and create processes to solve them. Work with other teams to manage creation and execution of goals, aligning with the product area strategy. Coordinate cross-functional project teams to execute analyses to develop recommendations.
· Distribute timely/accurate updates tailored to audiences. Provide clarity in ambiguous situations to ensure stakeholders are aware of risks and opportunities.
· Partner with Product Team in managing product lifecycle management (PLM) tools and systems (JIRA)
Key Skills and Experience:
· 6-10 years of experience in Management Consulting, Analytics, Corporate Strategy, Product Management or Operations. Product operations experience preferred.
· A willingness to both work strategically and in the execution minutiae; managing everything from broad initiatives to specific JIRA tickets.
· Proven track record of successfully leading and managing a team
· Experience working in ecommerce preferred, but not required
· Experience leading complex operational and strategic initiatives and partnering effectively on cross-functional projects
· Excellent business judgment and problem-solving/analytical skills
