Sr. Manager, Deal Operations

Visa is seeking a Deal Operations Sr. Manager that will be responsible for developing, operationalizing, and tracking key performance metrics, and providing actionable insights to drive improvements. The successful candidate will also support activities that facilitate the sharing of best practices among teams. The Deal Operations Sr. Manager will have a strong analytical background, excellent communication and organizational skills, and a proactive approach to continuous improvement. This is a high impact role, where priorities and demands can change quickly.

Essential Functions

Scope and Mandate Global Deal Operations

• Global Deal Operations is accountable for three key aspects of the deal process.

  • Deal Management Systems – The tools and systems that help our teams develop and sell high quality deals to our clients

  • Deal Center of Excellence – A communications platform and community where Deal Professionals across Visa, in varied functions (Sales, Finance, Legal etc.), connect to share and lead in raising the quality of deals with our clients

  • Deal Policies, Standards and Procedures – Visa deal governance posture has its foundation in the Policies, Standards and Procedures managed by our team. As part of our deal governance leadership role, we directly manage Visa’s most senior deal review body, the Global Pricing and Interchange Committee (GPIC)

• All deals fall under the accountability of the team, covering deals developed by our three business units, Consumer, Commercial and Money Movement Solutions (CMS) and Value-Added Services (VAS). Deal types vary and include global deals, issuer, merchant, acquiring, Fintech, digital platforms, processing and Money Movement Solutions (MMS) deals.

• We are both accountable for running AND transforming critical aspects of Visa’s end-to-end deal process. We connect into several transformation efforts across Visa, including the Finance Velocity Office (Finance Transformation Office), Sales 2.0 Team (Sales Transformation) and our Enterprise Transformation Office. We are literally building the plane while we are flying it.

As a member of the Global Deal Operations team, the Deal Operations Manager will:

• Support development of KPIs that measure the effectiveness of processes and initiatives

• Partner with deal teams and functional stakeholders to develop, adopt and operationalize performance measurements

• Iterate KPIs as business conditions change

• Develop and implement scorecards and provide periodic reports with insights and observations on areas for improvement

• Conduct quality checks on data and reports to maintain high standards and accuracy

• Support creation of net promoter score (NPS) content and mechanics that measures effectiveness and engagement of the Global Deals Operations Team

• Facilitate activities including deal summits and roundtables that enable sharing of best practices and new ideas among deal teams

• Perform ad hoc analysis as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Demonstrated analytical and quantitative skills
• Ability to derive insights from data
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI), and Microsoft 365
• Exceptional attention to detail, organizational skills, and the ability to manage projects effectively
• Proactive work ethic, capable of navigating uncertainty and identifying process improvements
• Aptitude for linking business strategies to business outcomes
• Aptitude for influencing and building consensus with cross-functional partners
• Experience with sales, finance, product and/or marketing teams
• Low Ego: Winning is the most important thing vs. the spotlight
• Keen interest in the financial services or payments industry, with a focus on innovation and transformation
• Relationship Building / Influencing: Demonstrate ability to influence and collaborate with others. Build relationships with solid trust and mutual respect as the foundation. Demonstrate business judgment.
• Strong Intellect: Bright individual, with ability to combine analytical reasoning, creativity and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to understand strategic issues, as well as tactical operational details.
• Highly Ethical: Can be trusted to do only the right thing. Follows a balanced approach without compromising integrity. Always maintains confidentiality.
• Values and Leadership: Demonstrates alignment to Visa's Values (Integrity, Clients, People, Collaboration, Innovation and Excellence) and has the capability to motivate others.
• Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.
• Change Agent: Able to anticipate risks and propose practical plans with stakeholders.
• Self-starter: Able to challenge the status-quo sensitively and constructively. Intellectually agile, self-confident and an effective communicator.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 159,100.00 to 230,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.