Sr Manager, Content Design & Quality

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Product Education team is a highly critical group within Zuora, responsible for delivering implementation-focused product training to our customers, partners, and employees. Our team is collaborative, passionate about learning, and open to giving and receiving feedback. Our mission is to deliver high-quality, engaging courses to our Zuora University students.

As the Product Education Senior Manager, you will play a crucial role in ensuring the success of course development by leading a team of Instructional and Visual Designers. You will be responsible for ensuring the team follows sound principals of scoping, planning, design and development of courses and they work cross-functionally with Zuora’s Global Services, Alliances, and development teams.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Team Leadership:
• Lead and inspire a team of Instructional Designers and Visual Designers.
• Foster a positive and collaborative team culture that encourages continuous learning and professional development.
• Conduct regular performance assessments, provide feedback, and implement strategies for improvement.
• Course Development Strategy:
• Ensure courses are well scoped and delivered on time and with high quality.
• Implement a course development strategy aligned with the company’s goals and values.
• Drive initiatives to enhance student learning, satisfaction, loyalty, and overall experience.
• Collaborate with cross-functional teams to integrate feedback into course improvements.
• Process Improvement:
• Continuously assess and refine course creation processes to increase efficiency and effectiveness.
• Implement best practices and industry standards to optimize course development.
• Produce high-quality methodology documentation.
• Analyze metrics to identify trends, areas for improvement, and resource optimization.

Your experience

• Minimum of 5 years Instructional Design or Visual Design experience.
• Minimum of 7 years in a managerial or leadership capacity.
• Experience in project management. PMP/ITSM or an equivalent certification will be nice-to have though not mandatory.
• Ability to work with a globally distributed team and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong understanding of SaaS products and the ability to articulate technical concepts to both technical and non-technical audiences.
• Experience implementing and optimizing course development processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience using Learning Management System (LMS), Gantt charts, Storyboard tools.
• Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner.
• Demonstrated ability to lead and motivate a diverse team in a fast-paced environment.
• Strong desire and ability to continually learn new skills, processes and technologies. 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.