Sr. Manager, Catalog Operations

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.   

Position: Sr. Manager, Catalog Operations

The Catalog Onboarding and Content Management team is looking for a Senior Operations Program Manager who is motivated, has a bias for action and can think systemically to bring to life new areas of business for the team.

This role will lead a team of junior PM and operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang catalog quality and our customers.

This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.

 What will you do? 

• Audit the retail catalog quality is perfect for showing in front-end. Make sure the product info is clear and sufficient for users, and parity to KR guidelines.
• Start a program from zero. Including setup operation process, resource allocation, build data dashboard for productivity control, and use metrics to monitor the performance.
• Communicate performance insights and recommendations clearly and concisely to all stakeholders, including retail leaderships.
• Collaborate with KR team to develop and implement project plans in TW

Essential Qualifications: 

• 8+ years of experience in process setup, operations, and audit
• Experience in program management or a related field such as retail business operation
• Data driven perspective – able to lead projects with performance and reporting
• Strong analytical skills and strong capability in Excel
• Proven track record of successfully managing multiple projects simultaneously
• Native Chinese required & fluent level English
• Leadership experience

Preferred Qualifications:

• Strong communication, interpersonal, and collaboration skills
• Experience with SQL or Tableau is a plus.
• Experience in the retail industry in an operational capacity

Recruitment Process 

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.