Sr. Manager, Billing, Credit & Collections

Req #: GAQ125R18

Databricks is looking for a talented Senior Manager, AR, Credit & Collections who has passion for process improvement and operational excellence. We are in search of a skilled individual who not only possesses a keen eye for assessing and managing customer creditworthiness, but also thrives on driving continuous improvement initiatives within our environment to minimize bad debt risk. We are in search of a skilled individual who will also help lead our billing team with the mindset to automate, create efficiencies while maintaining accuracy, and drive continuous improvement initiatives within our environment. You'll work closely with global functional partners and will be instrumental in the continuous improvement in our billing, credit & collections strategy, contributing to our overall financial health and stability. This role will report to the Sr Manager, AR, Credit & Collections. 

The impact you will have:

• Establish, lead development, and enforce corporate credit & collections policies/procedures to mitigate risk and ensure timely payment from customers
• Collaborate cross-functionally to design and implement new processes and automation to support the billing, credit & collections functions
• Assess credit risk for new and existing customers, including reviewing financial statements, credit reports, and payment histories
• Monitor customer accounts receivable balances and proactively connect with customers to resolve payment issues and disputes
• Collaborate with Sales/Deal Desk/Customer Success to evaluate creditworthiness of potential customers and establish appropriate credit limits
• Ensure appropriate credit & collections management internal controls are in place and operating effectively to ensure SOX compliance
• Generate and maintain detailed documentation of policies and processes and assist with process improvement, automation initiatives, training as they arise
• Design, implement, and manage efficient, scalable customer payment collection procedures to minimize bad debt and mitigate risks
• Manage collections escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company
• Review delinquent accounts regularly with team members and prepare monthly reports on high-risk accounts for management team
• Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
• Ensure timely and accurate customer invoicing and dispute resolution
• Provide guidance to account teams when negotiating with customers about billing capabilities
• Lead continuous process improvement and development of automated systems including implementation and enhancements to billing processes
• Create and continuously refine ad hoc reporting and reconciliation billing processes
• Lead and participate in month end close processes to ensure timeliness, accuracy, reduce time to close, AR write-off analysis and account reconciliations
• Analyze billing metrics to report on performance and identify opportunities for improvement
• Assist with the management of annual financial audits and month/quarterly reporting 

What we look for:

• Bachelor's degree in Finance or Accounting
• 13+ years of experience in Billing, Credit & Collections Management or Finance Operations
• 6+ years of experience acting as a manager to team members, nurturing their professional development and a high-performing team environment
• Experience with credit management tools such as Dun & Bradstreet or Moody’s
• Working knowledge of best practices internal controls
• Ability to work effectively with global teams and manage cross-functional relationships
• Experience managing high volume of transactions 
• Knowledge SQL a plus
• Experience with NetSuite or any major ERP and Salesforce CPQ
• Experience with Financial Force, Metronome or any billing software is a plus
• Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
• Proficiency with Excel is required (pivot tables, Vlookups)
• Experience in subscription, consumption and professional services billings